Training and Development Manager

About CommunityAidOur mission is to use Christ-like behaviors to help our neighbors by providing quality, meaningful jobs and supporting local nonprofits for the glory of God.We are a faith-based, 501(c)3 nonprofit organization that employs more than 500 people across our seven Pennsylvania thrift stores. We partner with hundreds of local nonprofit organizations that provide service in our store locations' communities by donating a percentage of sales and product to support our neighbors in need.Our vision is to create a lasting difference in our community one neighbor at a time. Come be a part of making this a reality!About our CultureAt CommunityAid, how we do what we do is the most important thing. Our individual ability to embrace, exemplify, and endorse the following behaviors is key to realizing our vision.Core Value Behaviors:Express EmpathyTake OwnershipPractice HumilityFruit of the Spirit Behaviors (see Galatians 5:22-23):Love one AnotherChoose JoyInvite PeacePause in PatienceCultivate Kindness & UsefulnessEmbody GoodnessWalk in FaithfulnessShow GentlenessSeek Self-ControlAbout the Role: The Operational Training & Development Manager is responsible for strengthening and standardizing operational job-training across CommunityAid markets. This role builds structured, role-based training pathways using existing documentation, improves the clarity and consistency of training materials, and develops store-level trainers into capable instructors and coaches. The measurement of success for this role is improvement in three key training metrics: time to competency, retraining frequency, and items sold per labor hour.Partnering closely with Operational Leadership, Store Managers, and in-store trainers, this role builds practical, repeatable training systems that improve the effectiveness of job-specific training (new hires and cross-training), reduce the need for retraining, and support measurable operational performance. The position ensures training reflects current operational standards and aligns with improvement initiatives supported by the Continuous Improvement (CI) function.The Operational Training & Development Manager advises Operations and CI leadership on training standards and certification approaches, while providing feedback from the field to strengthen training execution and support process consistency. This role develops capability across stores but does not directly supervise store-level trainers.KEY AREAS OF RESPONSIBILITY: Training System DevelopmentBuilds structured, role-based training pathways for production, retail, donation, and warehouse functionsImproves clarity, usability, and consistency of existing training guides and SOPsOrganizes and updates training materials to ensure accessibility and alignment with operational expectationsDevelops practical tools such as training checklists, observation forms, and competency benchmarksBuild and maintain the training system of record (e.g., HRIS/LMS platforms), ensuring accurate tracking of training completion, certifications, and reporting for operational and leadership visibility.Trainer Development & Field SupportDevelops in-store trainers, supervisors, and Assistant Store Managers (ASMs) in instructional delivery, observation, coaching, and feedbackCreates practical guidance for store trainers, supervisors, and ASMs on how to teach, demonstrate, and certify associatesConducts in-market training of trainer sessions for store trainers, supervisors, and ASMsProvides structured feedback and coaching to improve trainer effectivenessModels strong training and coaching behaviors in operational environmentsStore Managers retain personnel authority over store-level trainers.Training Effectiveness & Continuous Improvement AlignmentPartner with Operations to identify onboarding and performance gaps and adjust training materials accordingly.Track and analyze training effectiveness and operational impact metrics, including time to competency, retraining frequency, and items sold per labor hour.Apply structured problem-solving to improve training systems, clarity, and execution.Support CI-led improvement rollouts through structured training deployment and provide field feedback to inform refinement.Advise Operations and CI leadership on strengthening training systems and certification approaches that reinforce standard adherence and continuous improvement behaviors.Change Support & Operational PartnershipIntegrates new operational initiatives into training materials and deliverySupports adoption of new processes through structured training reinforcementCollaborates with Operations and Continuous Improvement leadership to align training with evolving standardsThis role supports change implementation but does not independently lead enterprise change initiatives.Operational KnowledgeMaintains working knowledge of donation intake, production processes, warehouse flow, and retail operationsEnsures training materials reflect real-world operational conditionsCORE COMPETENCIES:Embrace, exemplify, endorse, and teach CommunityAid's Core BehaviorsFully endorse CommunityAid's missionAbility to build structured training pathways from existing documentationAbility to influence without direct authorityStrong facilitation and coaching skillsAbility to develop inexperienced trainers into capable instructorsStructured thinking and practical problem-solvingFamiliarity with Lean concepts or structured improvement methods preferredStrong organizational and documentation skillsClear and consistent communication across multiple locationsLearning agility and adaptabilityQUALIFICATIONS: Bachelor's degree preferred in Operations, Business, Organizational Development, Education, or related field; high school diploma or equivalent required.Minimum 3–5 years of operational training and/or training and development experience required.Demonstrated experience improving and/or organizing training materials, curriculum, and practices.Familiarity with Lean principles or structured problem-solving preferredValid driver's license and eligibility to work in the U.S.Ability to travel up to 60–80% of the time