Manager Park Services Night Ops

Job DescriptionWe are seeking a dedicated and experienced Manager of Night Operations to lead our Custodial team in maintaining the cleanliness, sanitation, and safety of our Theme Park. This individual is responsible for managing the Night Operations team of 200+, including the night-to-night operation of the theme park. They will ensure that the theme park environment is clean, safe, and presented in a professional manner while complying with all procedures and regulatory requirements. In addition, they will strive to exceed expectations for both internal and external guests, implementing departmental programs that focus on team member and guest satisfaction to achieve operational excellence.This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $80,000 – $90,000.The role requires working overnight shifts and weekends as needed and is required to be performed full-time from an NBCUniversal-designated worksite.Key ResponsibilitiesLeadership and Supervision: Lead, mentor, and manage a diverse team of night-shift janitorial supervisors and custodial staff. Conduct regular performance evaluations, provide feedback, and develop action plans for employee growth. Foster a positive work environment that encourages teamwork, efficiency, safety, and a strong customer-service orientation. Set work expectations and leadership standards for the Night Operations department. Lead workforce planning, reward and recognition, and team-member events.Operations Management: Oversee hiring, training, and development of the Night Operations Team Members. Develop and implement nightly cleaning schedules to ensure all areas are maintained to the highest standards of cleanliness and safety. Monitor and ensure compliance with health, safety, and sanitation regulations. Coordinate with day operations and maintenance teams for seamless transition and continuity of services. Uphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationships.Safety Management: Promote and enforce a culture of safety, ensuring all employees adhere to safety protocols and guidelines. Conduct regular safety training and drills. Investigate and report safety incidents or hazards and implement corrective actions. Act as crisis manager in guest or employee medical/emergency situations.Resource Management: Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper usage. Oversee maintenance and repair of janitorial equipment, coordinating with maintenance staff as necessary.Quality Control: Conduct regular inspections of park areas to ensure cleanliness and safety standards are met. Address and resolve any issues or complaints related to janitorial services promptly and effectively. Ensure all overnight facility cleanliness standards are maintained.Training and Development: Develop and implement training programs for new hires and ongoing staff development, emphasizing safety protocols. Ensure all staff are trained in the use of cleaning chemicals and equipment and in adherence to safety protocols.Administrative Duties: Prepare and manage the night operations budgets, including labor, supplies, and operational equipment. Maintain accurate records of schedules, inspections, maintenance, safety training, and inventory. Report on operational metrics and provide regular updates to senior management.QualificationsHigh school diploma or equivalent required; bachelor's degree in business administration, Hospitality Management, or related field preferred.Minimum of 5 years of experience in janitorial or custodial services, with at least 2 years in a supervisory or management role.Strong leadership and team-building skills with a proven ability to manage a large and diverse workforce.Excellent organizational and time-management skills.Strong communication skills, both verbal and written.Proficiency in Microsoft Office Suite and experience with janitorial management software preferred.Strong knowledge of health, safety, and sanitation regulations.Ability to work overnight shifts and weekends as required.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift and carry up to 50 pounds.Comfortable working in a variety of indoor and outdoor environments, including exposure to varying weather conditions.Required On-SiteThis position is required to be performed full-time from an NBCUniversal-designated worksite.BenefitsEligible for company-sponsored medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and various discounts and perks. Salary range: $80,000 – $90,000.Additional InformationNBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.NBCUniversal will consider qualified applicants with criminal histories, arrest, or conviction records in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.J-18808-Ljbffr