Customer Success Specialist (m/f/d) [32865]

Job Location: Dallas, Texas, United States (On-site)The company is the global leader in AR-enabled 3D precision surface inspection tools that are purpose-built for the demanding quality standards of aerospace and aviation. Our application-specific surface inspection tools are fully self-contained, handheld, portable precision measurement systems that work as easily as taking a photo, and empower operators to achieve increased quality, reliability and efficiency in their industrial workflows. This enhances safety standards for industry, ultimately benefiting consumers. Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies. We are a talented, motivated and supportive team with offices in the US, Germany and MalaysiaWe are looking for a motivated Customer Success Specialist in Dallas, TX to support our growing customer base. As a Customer Success Specialist, you will be a trusted partner to our customers at every stage of their journey with the company – from Pre-Sales, through Go-Live, Post-Sales, and Renewal stages. You’ll ensure our customers derive maximum value from our technology, feel supported, and are positioned for long-term success. You will work closely with our business development team and our applications engineering team to drive meaningful customer outcomes.If the role and requirements describe you and your interest, then we look forward to hearing from you!TasksNurture and develop lead relationships during technical discovery phase, with a focus to support progression through the sales funnelOwn and guide customers through onboarding and product adoptionEnsure successful system deployment and integration into customer workflows. This includes long-term planning, executing, and progress monitoringCultivate strong relationships with technical and commercial counterparts at customer siteProactively engage with customers (including online, or in-person) to understand goals, patterns, challenges, and opportunitiesConduct product demonstrations (online or in-person) and facilitate effective technical discovery sessionIdentify churn risk and partner internally with various stakeholders to deliver corrective actionsLead renewal discussions and identify expansion opportunitiesBuild customer advocacy through case studies, testimonials, and referencesRequirementsMust-have RequirementsUS citizenship required – no exceptions.In-office position (not remote) – no exceptions.Experience in customer success, account management, or related client-facing role (must be in a technical domain, e.g. B2B SaaS)Bachelor’s degree (or higher) in engineering (preferably aerospace, electrical, mechanical) or related disciplineTechnical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering). Exposure to business or communications is a plusSkilled at simplifying complex technical concepts and presenting to both technical and business stakeholdersStrong cross-functional collaboration skills with high business acumenFamiliarity with CRM and customer success toolsEnthusiasm and eagerness for driving customer success60%+ travel (scheduled in advance, often international)Nice-to-have RequirementsExperience with 3D metrology, NDT, or quality inspection systemsExperience in quality engineering for Aviation-MRO / Aerospace / Wind-Turbine / Automotive industriesAbout YouYour work ethic sets the bar for others. You have tons of technical curiosity and uncompromising integrity, that helps ensure customers have a productive and rewarding interaction.Excellent interpersonal skills enable you to be effective working with a global and cross-cultural team.You have the aptitude to quickly grasp and apply new concepts, which aid your effectiveness with customers.Customer-driven changes in priorities and workloads don’t faze you. You lean on your disciplined time management and organizational skills to remain effective.Your verbal and written communication demonstrates a strong command of the English language, which empowers you to describe technical topics so that they are easily understood.You approach every situation with an engineering mindset – technical depth, analytical thinking, attention to detail and the initiative to anticipate & solve problemsBenefitsCompetitive salary, tenure-based paid time off (PTO) and industry-leading health plan benefits & excellent retirement plan with employer match.Work in a technological field that directly benefits industrial quality & public safety.Challenge yourself alongside a fiercely supportive, demanding and fast-paced team; quick path to making decisionsLong-term career growth within the company’s agile and fast-paced engineering teamIndependence and flexibility to manage your day-to-day work commitments and scheduleBusiness travel expenses are always fully coveredThe company is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.