Senior Account Manager (USA)

We are looking for a talented Senior Account Manager to join the performance.io US team. performance.io is a fast-growing agency specializing in healthcare where we are rapidly transforming the pharma and biotech landscape, giving you the platform to make a real impact on people's lives. With the industry's number one online performance benchmarking solution and its proprietary SEO/GEO and SEO/GEO content solutions, PIO is ensuring its clients (16 of top 20 pharma) win the organic search landscape, page one real estate on Google and visibility across AI search platforms/features.We are an energetic and diverse team with offices across the US, London, Japan, India, and South Africa. We are looking for the brightest talent to be part of the story and help drive our ambition to redefine global online performance in healthcare.As a Senior Account Manager, you will be working closely with the client services team to manage a portfolio of pharmaceutical, biotech, healthcare, and consumer clients. The Senior Account Manager is the key day-to-day client contact and has responsibility for on-going partnership management ensuring that partnerships are delivered on time and on budget.A bit more about performance.ioperformance.io are the specialist SEO and AI search agency helping brands drive online performance in the evolving search landscape. Combining world-leading SEO expertise with Generative Engine Optimization (GEO), content marketing, and data-driven analytics, we help 15 of the world's top 20 pharma and biotech companies increase visibility across traditional search engines such as Google, LLMs such as ChatGPT, and AI-powered search. We are an energetic and diverse team headquartered in London with offices across the US, India, Japan, and South Africa – shaping the future of digital engagement in healthcare.What will you be doing?Working closely with the VP, Commercial Director (Business Development Lead) and Account Director to ensure all accounts are serviced to the highest standardsUnderstanding a client's commercial and medical strategies, to support our medical team with strategic account planningEnsuring all activity meets or exceeds clients' performance expectationsBuild long-term relationships with clientsManage budgets in line with strategy and agreed budget scopeManagement of all assigned client partnerships to ensure that work is delivered to an exceptional standard, on budget and on timeOverseeing development of monthly reports, creating agendas for client calls, and action summaries, and removing barriers to partnership deliverablesQuality control of work conducted by junior and operational/specialist members of the teamSupporting the team with pitch work to drive new businessThe Account Manager will be expected to expand their online performance marketing industry awareness, communication and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.Occasional travel for client meetings.What experience do you need?Proven experience in account management, working with commercial clients within pharma/healthcare, background within medical affairs or scientific communications beneficialPrevious experience in a medical communications agency is preferredProven background in account management within Relationship Development: ability to build lasting client relationshipsProject Management experience is essentialExperience with client services and account managementExcellent verbal and written communication skills, with an acute attention to detailStrong numerical and analytical capabilities, including use and creation of Excel formulasExperience of executing campaigns within other digital channels, beneficialStrong understanding of wider digital channels and environmentStrong skills in PowerPoint/Google slides to create presentations for clientsPresentation skills to support pitches and client meetingsSense of ownership and pride in your performance and its impact on company's successCritical thinker and problem-solving skillsTeam playerBenefits and other detailsJob position:Full-time positionLocation:Remote work from the U.S.Start off on the right foot with our thoughtful welcome pack, including our stylish merch, it's our way of saying 'welcome aboard!'21 days of paid leave per year plus federal holidays, plus the week between Christmas and New Years off as our gift to youDiscretionary bonus scheme twice a year to acknowledge your hard work (once you've completed your probationary period)Career development, training opportunities with set yearly budget, and mentoring by the best in the industryProvision of a MacBook to set you up for successEmbrace flexibility with our remote/hybrid work model (role dependant) with light travel as appropriate, balancing the comfort of working from home, with face-to-face timeWork alongside the awesome bunch at performance.io, you're in great company!J-18808-Ljbffr