Remote Care Navigator

Remote Care Navigator – Master•Care, Inc.Use Your Experience to Truly Make a Difference!Position SummaryRemote Care Navigator (RCN) serves as a secondary point of contact and provides in‐office and virtual support to assigned patients and Field Care Navigators. The RCN is consistently available by phone and electronic communication to support patients, families, providers, and internal teams.This role requires a welcoming, calm, and empathetic approach, strong communication skills, and the ability to manage expectations while supporting patient‐centered goals outlined in the Care Plan.The RCN works closely with the Quality Team Manager and Care Navigation team to ensure productive outcomes and compliance.This position is primarily remote, with occasional travel required for company meetings.Duties And ResponsibilitiesServe as a consistent remote point of contact for regionally assigned patientsProvide in-office and virtual support to Field Care NavigatorsAnswer phones and written inquiries with professionalism, empathy, and efficiencyConduct virtual meetings and assessments with patients and Field Care Navigators as neededCoordinate patient updates and changes with the Care Navigation teamDocument patient-centered goals and progress in Master Care systems and MCP portalsAssist with referrals to other CalAIM servicesCommunicate with providers regarding patient needs as requiredManage patient and family expectations through clear and compassionate communicationFoster strong professional relationships with patients, providers, and community resourcesWork collaboratively with executive leadership, clinical teams, and care navigation staffEnsure compliance with applicable laws, regulations, and managed care standardsProperly handle and safeguard personal health informationMaintain a professional, organized, and respectful work environmentSkills And SpecificationsExcellent customer service and communication skillsAbility to remain calm and empathetic in difficult situationsStrong attention to detail and quality controlHands‐on experience in customer service or support rolesProficiency with web-based technology and Microsoft OfficeOrganized, punctual, and efficientMaintains a professional demeanorBilingual or multilingual skills are preferred but not requiredEducation And QualificationsExperience in healthcare, care coordination, social services, or customer support preferredAbility to perform the physical demands of the position, including:Lifting, pushing, or pulling a minimum of 10 lbsBending, reaching, and navigating stairsSitting and/or standing for extended periodsSome travel may be required for company meetingsBenefitsCompetitive pay (DOE)Medical, Dental, Vision, Life Insurance401(k)Paid Time Off (PTO)#J-18808-Ljbffr