Senior Customer Insights and Research Strategist

Senior Customer Insights and Research StrategistFull Time PermWay of Work: Hybrid - 3 days in-officeLocation: Merrillville, IN, Columbus, OH, Chester, VA, Canonsburg, PA, or Lexington, KYSalary: $82,200 - $123,200 plus 8% annual bonusNiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We're more than an energy provider— we're a team committed to innovation, inclusion, and growth. At NiSource, you'll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.The Senior Customer Insights and Research Strategist will facilitate our customer insights and market research initiatives. You will gather and analyze Voice of the Customer (VoC) feedback through various methods, including online panels, video discussions, focus groups, and surveys. You will translate this data into actionable insights to drive strategic business decisions and improve customer satisfaction. The Senior Customer Insights and Research Strategist will work closely with our business partners to tell data stories through dashboards, charts, graphs, and scorecards and identify significant trends and patterns to support the Voice of Customer gathered through qualitative means.Key ResponsibilitiesCollect and analyze customer feedback to identify key pain points, preferences, and trendsAnalyze, interpret, and present quantitative and qualitative research findingsDesign and implement comprehensive market research projects, including online panels, video discussions, focus groups, and surveys, to contribute to a culture of continuous improvementDevelop detailed customer profiles and segmentation reportsDevelop business initiative request processing, documentation, and reportingConduct secondary research, including finding information from industry associationsCollaborate with cross-functional teams (eChannels, Products & Services, Call Center, Meter to Cash, etc.) to align customer insights with business strategies and roadmaps. Present findings and actionable recommendations to senior management and stakeholders.Create presentations, graphs, dashboards, charts, and scorecards utilizing Excel, PowerBI, and PowerPointMinimum QualificationsBachelor's Degree or equivalent experience.2+ years of experience in market research, customer insights, or a related field1+ year of experience with online panels, video discussions, focus groups, and surveysStrong analytical skills and working knowledge of PowerBI or other data analysis toolsKnowledge of data collection methods, search engines, web analytics, business research tools, and data relationshipsPreferred QualificationsCertification in project management, project leadership experience or cross-functional project management experience.Experience in customer segmentation, customer journey mapping and customer behavioral products and eChannels technology engagement.DisclaimerThis description is not designed to be a complete list of all duties and responsibilities required of the positionWork AuthorizationAuthorized to work in the United States without requiring sponsorship.Workplace ConnectionValue inclusion within your day to day responsibilities by respecting others perspectives. ...Equal Employment OpportunityNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.ADA AccommodationsIf you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320.Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.E-VerifyNiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:E-Verify Poster (English and Spanish) E-Verify Participation Poster English and SpanishRight to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it awaySalary Range*$82,200.00 - $123,200.00*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.Posting Start Date: 2026-03-31Posting End Date (if applicable): 2026-04-14J-18808-Ljbffr