Grocery POS Software Specialist

Summary: Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join our South Florida area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful programming and configuration of various grocery store software and hardware technology products, and providing knowledge and training at the customer level. You will spend time learning our core product offerings and becoming a product expert. The ideal candidate will be able to work alongside our support help desk and be an escalation point as needed. If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you! What You’ll Do: Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key. Become a product expert through internal training and documentation. Maintain a positive working relationship with multiple clients. Troubleshoot possible software issues, reporting bugs and enhancements. Utilize customer relationship tools to maintain support infrastructure and documentation. Partner with RDS’s vendors and manufacturers for necessary additional support. What You’ll Need: Strong communication, presentation, and interpersonal skills. Strong organizational, planning, and time-management skills. Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here). Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done. Willingness to learn, remain open to feedback, and to explore further if necessary. Decisive problem-solving skills with advanced listening and coping skills. What Would Be A Plus: Experience working in a grocery store environment. POS and/or Networking Certifications. Experience with payment terminals Fluent in Spanish Benefits: Paid Vacation & Personal Days Opportunity for Overtime Pay Medical, Dental, and Life Insurance 401K Plan Travel Opportunities Company Laptop Cell Phone Reimbursement Qualifications Strong technical support skills Proficient in software troubleshooting Experience in computer management Knowledge of Microsoft Office and computer networking Background in IT support and desktop support Familiarity with VPN, Firewall, TCP, SCCM, GPO, and Mac OS Excellent communication skills and time management abilities Job Type: Full-time Apply Now Job Type: Full-time Pay: $45,000.00 - $65,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday On call Experience: Technical support: 1 year (Required) Ability to Commute: Fort Lauderdale, FL 33332 (Required) Ability to Relocate: Fort Lauderdale, FL 33332: Relocate before starting work (Required) Work Location: Hybrid remote in Fort Lauderdale, FL 33332