Account Planner 2
Who We Are - Sheridan Lebanon Junction, a CJK Company, provides high-quality publication and book printing services. Our talented teams and strong capabilities transform ideas into results. With continued growth ahead, we are looking for a customer focused, detail-oriented individual with excellent communication skills to joinour Customer Service team as an Account Planner. What We Offer: A safe, values-based company that acts with integrity and respect for all.On-the-job training programs through Sheridan AcademyCareer advancement opportunitiesTuition reimbursement for approved courseworkPaid time off & holidaysEmployee referral program Medical, Dental, VisionFirst Stop Health – convenient telemedicine services at little to no costConfidential and free EAP program for wellness and mental healthCompany-paid basic life, AD&D, and short-term disability insurance401(k) retirement plan with company matchThe AccountPlanner 2 will coordinate production of printed materials or print-related services for the company's customers.Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initialcontact through final disposition of the customersproduct.Duties/Responsibilities:Work assignments are typically both a mix of routine and non-routine work that often requiresdeviation from accepted practice and procedures to complete given a widevariety of circumstances encounteredin the job. Work is reviewed primarily for end results and is performed under general guidelines or procedures which include administrative directives in the form of rules, policies, and established precedents pertinent to the assignment.Ability to establishownpriorities. Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers' products. May make suggestions to customers regardingworkflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. Provide quality review for other Account Planners to ensure all information is accounted for and accuratebefore commencement of production. Ensure job instructions are enteredand verified in the various manufacturing systems and queued into the production schedule.Confer with customers throughout production to keep them informed of the status of jobs, solicitadditionalinformation needed for current jobsand coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.Coordinate production of components with other internal plants and/or external vendors as requiredCoordinate the resolution of customer or manufacturing issues with customer jobs.Engage appropriate departmentsto verify the issue and determinethe root case. May make recommendations to management on appropriate responsesto issues that are in the best interest of the customer and the company. Communicate with customers regardingthe resolution of issues. May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runsand ensure the final product meets customer requirements and company standards.Tallythe final production runs and work performed to assemble paperwork for billing purposes.May mentor junior level Print Production staff or work on special projects.May have responsibility for determiningthe supplies and paper needed for jobs including the use of vendors to supply componentof the customer product. May assistsales in the RFP process bysupplying estimates and determininghow to efficiently process a complete job. May have responsibility for the composition and/or copy prepof the customers' products.Performs other related duties and participatesin special projects as assigned. Basic Qualifications: High Schooldiploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly relatedto the duties of the job OR demonstratedability to meet the job requirements through a comparable number of years of work experienceRequires excellent knowledge of functional area(s)related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectiveswhen carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. < 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: calibri, calibri_msfontservice, sans-se style="">