Office Manager

Responsive recruiterBenefits401(k)401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentEDIT BEFORE POSTINGAdministrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding long-term career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!Here is just some of what we have to offer:Competitive pay ranging from $18-22 per hourHealth insurance stipendPaid Time Off401K with Company matchPerformance bonusesCell phone reimbursementCompany credit cardFlexible schedulingAdvancement and growth opportunitiesRegular pay reviewsPlus more!Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen, Field Supervisor, and Owners. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.Your Specific Duties In This Role Will IncludeRespond to job leads within 24 hoursCoordinating the schedule and material ordering for multiple craftsmen and projectsReviewing and invoicing customers accurately and timelyUtilizing and optimizing our dispatching & schedule management softwareReturning customers calls as needed and following up with past customersPerforming paperwork and filing dutiesAssist in solving operational logistics to ensure a smooth customer journeyEnsure a smooth and efficient workflow from office operations to job completionJob RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.Specific Qualifications For The Role IncludeHigh school diploma or GEDAt least 5 years of administrative assistant/scheduling experienceComfortable with salesAdaptive to technologyStrong customer service skillsExcellent office management skillsStrong change management skillsSolid typing skills; ten-key skills, a plusGreat multitasking and prioritization skillsExceptional communication skillsSales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus Customer-facing experience, a plusServiceTitan experience is a major plusA "Let's Make It Happen" attitudeBuild fun and rewarding career with an industry leader!Apply now!Compensation: $18.00 - $22.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.