Field Technical Service

Job DescriptionOur company is looking for a self-motivated Field Service Technician. The job will entail Extensive travel conducting equipment start-ups, installations, and service on Gibson shot blasting equipment. The goal is to deliver the desired customer service experience and drive service success that improves customer satisfaction, maximizes customer retention and increases profitability for our company.Responsibilities:Providing service and customer support during field visits and dispatches by studying system requirements, investigating complaints, diagnosing errors or technical problems, determining proper solutions, conducting tests and resolving problems.Responding to customer tech service telephone calls and emails in a timely fashionInstallation of new equipment and start-up on-siteMaintains customer confidence by keeping service information confidential.Setting daily work schedulesScheduling travel arrangementsMaintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.Documents service and installation actions by completing forms, reports, logs, and records.Downtime would include working in our Assembly Department assembling new machinery as neededBuild positive relationships with customersQualifications and Skills:High School diploma/GED required2+ years of experience in serviceRequired experience oh machinery mechanics and electronicsAbility to troubleshoot, test and repairAbility to work flexible shifts adapt to changing work schedulesAble to work with minimal supervision