Project Coordinator

Project Coordinator - Digital OperationsThe Position:Censeo is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role will focus on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams.This position plays a critical role in ensuring timely and high-quality delivery of digital content updates, stakeholder communications, and customer support services. The Project Coordinator will also provide surge support during periods of high demand, contribute to cross-functional projects, and collaborate with stakeholders across teams.Key Responsibilities:Manage intake, tracking, and execution of website update requestsUse content management systems (CMS), including tools like Wagtail, to publish and update website contentEnsure accuracy, timeliness, and consistency of all content updatesParticipate in daily standups and regular stakeholder meetingsDevelop client deliverables, including monthly reports and operational summariesConduct qualitative and quantitative analysis to identify trends, risks, and opportunitiesDevelop and maintain reporting to track operational performance and user experience metricsPerform quality assurance reviews to ensure high-quality outputsDocument and standardize processes to improve clarity and efficiencyCommunicate effectively with stakeholders, including senior-level personnelProvide surge support during high-volume periods and staff absencesSupport special projects and ad hoc initiatives across teamsCollaborate with cross-functional stakeholders to ensure seamless deliveryTriage, respond to, and document incoming inquiries from external stakeholdersUse CRM tools (e.g., Salesforce) to manage cases and escalate complex issues as neededSupport development of biweekly and monthly reportsAnalyze user trends and feedback to identify opportunities for improvementParticipate in team and client meetingsProvide administrative and operational support, including presentations, documentation, and auditsThe Ideal Candidate:At Censeo, we value unique perspectives and a passion for solving complex problems. Our team thrives on innovation, collaboration, and a commitment to public service. We’re looking for candidates who bring curiosity, initiative, and a desire to make a meaningful impact.Required Qualifications:BA/BS with strong academic backgroundStrong analytical and problem-solving skillsExcellent written and verbal communicationCustomer service mindset with strong stakeholder management skillsAbility to manage multiple priorities in a fast-paced environmentStrong attention to detail and organizational skillsExperience with content management systems (CMS)Familiarity with CRM platforms (Salesforce or similar)Proficiency in Microsoft Office (Excel, PowerPoint, Word)Experience with data analysis and reportingExposure to Agile methodologiesAdditional QualificationsExperience supporting digital products or website operationsFamiliarity with process documentation and workflow improvementAbility to collaborate effectively in a team-oriented environmentExperience working in regulated or public sector environments is a plusThe Company:Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.At Censeo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.The Location:Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.The Fine Print:The salary range for this role is $50,000 - $72,000 depending on experienceExpected travel 0-10%; may increase based on business needs This is an exempt, full-time positionThis role is subject to a hybrid or remote work scheduleEssential Physical FunctionsSitting: Particularly for sustained periods of timeLight Carrying: Physically transporting items weighing less than 15 pounds from one location to anotherCenseo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.Join Our Award-Winning Culture!Our passion wins awards. But don’t just take it from us…2024 Vault #41 Consulting 50 North America2024 Vault #7 Best Consulting Firm for Hours in the Office2023 Vault #9 Best Consulting Firm for Work/Life Balance 2023 Vault #23 Best Consulting Firm for Overall Diversity2023 Management Consulted #3 Best Boutique Firms in Washington DC2022 Vault #41 Best Overall Consulting Firm to Work For2020 Vault #21 Best Boutique Consulting Firm 2019 Ivy Exec #7 Best Boutique Consulting Firm 2018 Consulting Magazine Best Small Firms to Work For  2017 Vault #12 Best Boutique Consulting Firm 2016 Forbes Best Management Consulting Firms in America 2015 Washington Business Journal’s Philanthropy List