Deployment Leader (Brighton)

Job SummaryThe Deployment Leader is the primary point of contact for Steelhead customers, responsible for guiding manufacturers through the full deployment lifecycle — from initial configuration to go-live. You will develop a deep understanding of each customer's business, implement and tailor Steelhead to meet their operational needs, and train their teams from ownership to the plant floor. This role is ideal for someone who thrives in a client-facing environment, takes ownership of outcomes, and is passionate about helping manufacturers realize the full value of modern software.ResponsibilitiesWork directly with customers to fully understand their business and goals — from both a production and administrative perspective — then implement and configure Steelhead to meet their needsTrain customers on their use of Steelhead, from ownership to the plant floorMeet and exceed the target ARR per month as set by deployment managementBalance time to value and quality in your deployments, helping customers feel the value of the product as soon as possible while ensuring sustained satisfactionConsistently pursue continuous improvement opportunities in the deployment process, tools, cross-functional collaboration, customer training, and moreRespond to customer phone calls, text messages, emails, and support tickets promptly; provide critical knowledge and technical supportBuild relationships with customer contacts to create advocates of Steelhead; generate trust and credibility at multiple levels in existing accountsWork with Engineering for product feedback, feature development, and moreSteelhead's Core ValuesOur core values define who we are and how we work together to drive success. These values guideevery interaction — with customers, our internal team, industry partners, and the public. They serveas our foundation when making decisions, overcoming challenges, and striving for excellence. As amember of the Steelhead team, we expect you to embody and uphold these values in your daily work:Customer Obsession – Create dream outcomes for customers.Relentless Curiosity – Understand from first principles.Integrity – Everything we do is built on trust.Ownership – Success is not an accident.Conviction – Whether you think you can, or you think you can't, you're right.Required QualificationsExperience in one or more of the following:3+ years of professional, full-time experience at a metal finisher or other manufacturer and ERP/MES experienceBachelor's degree and 2+ years of professional, full-time experience in manufacturingBachelor's degree in a technical field (e.g., mechanical engineering) with GPA of 3.5 or above, or 2+ years of professional, full-time working experiencePersonal and professional profile aligned with Steelhead's core valuesAbility to travel to customer sites; travel varies but can be 25%–50% of timePreferred QualificationsAI fluency in work and/or personal useSaaS or tech experience