AV - Desktop Support Technician

Audio & Video Technician will provide day to day local support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.Audio & Video Engineer provides Break Fix, fault diagnosis and resolution.Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. xmcpwfu