Med Spa Director

Spa ManagerThe main objective is to ensure the delivery of memorable guest experiences and operate a profitable spa. Other objectives include:Operation - Oversee all functions of the spa's daily operationsLeadership - Lead/manage the spa team according to business standardsTeambuilding - Recruit, train and retain a professional spa teamPerformance - To achieve monthly performance targets for self and spa teamMarketing To market the spa's services and productsPosition Activities and Responsibilities:All to be performed according to the spa's training manuals and videos. Spa Manager is responsible to know all spa's manuals.Spa Team:Recruit, interview, hire, train, reward, and manage/lead team members using CLARITI hiring system and ICARE coaching modelsEnsure that team members are current with insurance and licensing requirementsBe a role model for the spa teamCommunicate the vision and missionActively plan host and conduct team meetingsImplement, practice, and enforce all policies and procedures according to spa manualsEnsure the team is following guest protocols and delivering the ultimate spa experienceResolve team member conflicts or grievances; act as liaison between team and spa directorResolve guest issuesMonitor and evaluate team targets and goalsConduct team performance evaluations and monthly one on one meetingsDetermine and publish team schedulesEnforce and monitor team image uniforms, makeup, hair, shoesAward and recognize the teamSpa:Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room auditsMonitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspectionsMaintain an inviting and guest friendly retail spa boutiqueMaintains beverage station and ensures adequate stock of needed suppliesAssists with laundry and spa cleaning when necessaryEnsure signature spa scent is present at all timesVerify all spa linen are appropriately cared forMonitor physical spa environment/working conditions: Spa, Spa office, Equipment/machinery used: Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc.Inventory Management:Spa Manager is responsible to use purchase order and receiving system when placing ordersMonitor proper professional product usageAssure proper retail mixTrack retail inventory performance sellers & non-sellersMonitor professional product usageSpa Financials:Review overall spa and team performance reportsTrack budget vs. actualTrack Volume per Guest for service and retailCalculate payrollTrack business performance. Service and retailIdentify and correct issues that may prevent increased sales troubleshootAvoid overspending, stick to the budgetDiscover untapped revenue generatorsCommunicate financial goals to the teamMonitor daily performanceOperation:Orientation manualDepartmental training manualOperational guidelines policies, procedures, protocolsTreatment room image and expectationsSpa cleanlinessPositive environment free of drama and negativityMonitor reception department effortsEducation:Schedule and conduct continuous training sessionsSchedule and actively host team meetingsEducate team on the spa treatments and products and how to promote themPlan and schedule supplier training sessionsTrain the team on business strategies to increase revenue for both service upgrades and retail salesRelations:Communicate and build relations with all departmentsConduct monthly and/or weekly staff meetings.Monitor guest relations and retentionEstablish business to business relations and strategiesMeet and report efforts to spa director or ownerMarketing:Work with the spa owner to create and implement marketing strategiesBuild media relations, be the spa's spokespersonAssist the owner with the coordination of special events to promote the spa such as: trade shows, bridal expos, career nights, employee parties, etc.Create promotions and upgrade opportunities to increase revenueDesired Qualifications:Experience in building, developing, leading, and managing a spa/salon team (2 years minimum)Computer skills and aptitude for mastering spa softwareProficient with Excel and WordGood writing and communication skillsFlexible schedule, weekends mandatory, and ability to work 40 hours + per weekLives and is passionate about the spa lifestyleMust be confident with making face to face pitches in a convincing and conversational mannerStrong organizational skillExperienced with guest service (hospitality and retail highly desired)Behavioral Characteristics:Strong guest service orientationStrong leadership skills, motivational, and inspirationalCheerful, upbeat personality, with leadership styleEnjoys fostering team environment, coaching, and mentoringExcellent communication skills, good public speakerFlexible and cooperativePatient and level headedHigh personal standards, good self-esteemPays attention to detailGood organizational skills and follow-throughAble to multi-task and improvise on the spur of the momentHigh energy, able to work in a fast-paced environmentGood sense of time; prompt, able to meet deadlinesGood sense of humorSelf-motivated and able to motivate and influence others successfullyAble to work well under pressureSeeks professional growth, knowledge and enjoys teaching othersAppear polished and with a professional imageGreat work ethics role modelConfident and committed to the spa & teamDisplays masterful knowledge of the spa, all spa services, and all spa retailPositive and self-disciplinedHonest, loyal, and trustworthyAccountable and dedicatedResilient and drivenCompensation: $45,000.00 - $60,000.00 per year