Strategic Advisor

Select how often (in days) to receive an alert: Create AlertConsumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.Location : This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and assigned to the One Energy Plaza headquarters, located in Jackson, MI or Grand Rapids Service Center located in Grand Rapids, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).General Summary of Job Responsibilities Strategic AdvisorFor the Chief Customer & Growth OfficerRole PurposeThe Strategic Advisor serves as a trusted partner and force multiplier to the Chief Customer & Growth Officer, strengthening alignment, execution discipline, and enterprise readiness across customer experience, affordability, digital enablement, and growth priorities.This role elevates decision quality and cross-functional cohesion by translating customer strategy into clear operating rhythms, measurable outcomes, and enterprise-aligned execution—ensuring customer initiatives deliver tangible business impact while maintaining affordability, reliability, and trust.Essential Duties and Responsibilities Core Focus AreasAlign customer experience, affordability, digital, and operational initiatives with enterprise strategy and performance commitments.Support prioritization of in-year actions tied to CXi improvement, call reduction, cost containment, and customer satisfaction outcomes.Monitor progress on critical customer initiatives and surface execution risks early.Ensure customer strategies are operationalized across functions.Ensure alignment between growth initiatives (e.g., large-load opportunities) and customer, affordability, and operational priorities2. Executive Advisory, Communications & Decision SupportServe as a confidential thought partner on complex customer, affordability, and transformation issues.Pressure-test assumptions and benchmark ambition against customer expectations, regulatory realities, and industry practices.Establish and manage operating cadences (e.g., customer operating reviews, CX councils, transformation check-ins) to drive clarity and accountability.Partner on executive communications and narratives that clearly articulate customer strategy, progress, and proof points to internal and external stakeholders.Lead development of board-ready and CEO-level materials, anticipating questions and ensuring clarity, rigor, and alignment to enterprise strategy3. Affordability & Customer NarrativeSupport development and delivery of clear, credible customer and affordability narratives that resonate with employees, customers, regulators, policymakers, and external stakeholders.Partner with the Chief Customer and Growth Officer on executive communications, including internal messaging, external statements, presentations, and thought leadership tied to customer experience, affordability, and transformation progress.Provide strategic support for speaking engagements, town halls, leadership forums, and external appearances—ensuring messages are aligned, outcome-driven, and grounded in proof points.Translate complex customer, cost, and operational dynamics into simple, compelling stories that reinforce trust, transparency, and enterprise discipline.Ensure customer and affordability communications are tightly integrated with enterprise strategy, regulatory positioning, and operational execution.Coach leaders across the customer organization to set ambitious, measurable goals tied to CX, cost, and operational outcomes.Reinforce enterprise-first thinking, ownership, and accountability for customer results.Support embedding experimentation, learning-by-doing, and cross-functional ownership into customer leadership expectations.Act as a thought partner on leadership effectiveness, team performance, and organizational designSupport development of leadership bench, including identifying capability gaps, coaching opportunities, and succession planning5. Cross-Functional IntegrationReduce friction across Customer, Operations, Digital, Policy, and Communications efforts.Surface misalignment early and broker resolution to keep customer initiatives moving in sync.Represent the customer function in enterprise forums as needed to ensure alignment with broader company priorities.Translate enterprise priorities into clear implications for customer strategy and executionKnowledge/Skills/Abilities What Success Looks LikeClear alignment and execution across customer experience, affordability, digital, and operational initiativesImproved CX and customer satisfaction outcomes delivered with cost disciplineStronger, more defensible customer and affordability narrativesReduced friction and faster decision-making across customer-related workConfident, cohesive customer leadership in high-stakes enterprise and external forumsCandidate ProfileEnterprise-level Strategic Advisor or Chief of Staff experience, ideally supporting a customer, operations, or transformation leaderExperience operating in complex, regulated, or highly scrutinized environmentsStrong strategic planning, synthesis, and executive facilitation capabilityProven ability to influence senior leaders without formal authorityHigh emotional intelligence, discretion, and executive presenceExceptional written and verbal communication skillsEducation/ExperienceBachelor's degree in Business related fied and7+ years of experience in strategic planning, communications, marketing and/or business[OR] Associate'sdegree in Business related fied and 9+ years of experience in strategic planning, communications, marketing and/or business[OR] High school diploma and 11+ years of experience in strategic planning, communications, marketing and/or business#LI-RT1Why should you join our team?At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.What we offer:Competitive compensation packagesMedical, Dental and Vision401k with company matchPaid parental leaveUp to 13 paid HolidaysPaid time offEducational Assistance ProgramDiversity, Equity & Inclusion:We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.Job Segment: Strategic Planning, Law, Equity, Strategy, Legal, FinanceConsumers Energy is an Equal Opportunity Employer, please review our Equal Employment Opportunity Policy, Family and Medical Leave Act, and Military Leave Allowance. CMS Energy endeavors to make https://careers.consumersenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our team at e-recruiting@cmsenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. ACCOMMODATION NOTICE: Federal law and many state laws require employers to make accommodations to disabled applicants and employees where the accommodation does not impose an undue hardship on the employer. For those applicants seeking a position within the State of Michigan, a disabled individual needing accommodation for employment must notify the employer in writing within 182 days after the need is known or should have been known. Michigan law provides that failure of a Michigan employee to properly notify the employer will preclude any claim that the employer failed to accommodate the disabled individual. However, this does not waive an individual’s right under the Americans with Disabilities Act of 1990, as amended, which sets no time limit for requesting an accommodation nor does it require such accommodation to be in writing.#J-18808-Ljbffr