Clinical/Resident Assistant

Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Job SummaryCLINICAL RESIDENT ASSISTANT (PEDIATRICS):As part of the healthcare team, the Clinical Resident Assistant provides high-level operational and clinical coordination support to pediatric residents, APPs, attendings, and fellows across inpatient units. This role is essential to maintaining efficient patient flow, supporting timely discharges, and ensuring continuity of care between inpatient and outpatient settings by coordinating non-physician tasks directly related to patient care.Responsibilities include coordinating patient testing, follow-up appointments, prior authorizations, referrals, discharge planning, prescriptions, and communication with referring providers, ancillary departments, nursing staff, patients, and families. The Clinical Resident Assistant plays a key role in identifying barriers to discharge, resolving scheduling and workflow issues, and ensuring patient care tasks are completed accurately and efficiently in a fast-paced academic medical environment.This position requires active participation in family-centered rounds and close collaboration with multidisciplinary teams throughout the day. This role involves managing multiple priorities simultaneously, adapting quickly to changing patient needs and workflows, and maintaining strong communication and organizational skills under pressure.Successful candidates must be highly dependable, self-motivated, detail-oriented, and able to work independently while remaining flexible and collaborative within a team environment. Individuals who thrive in fast-paced settings, demonstrate initiative, and are comfortable balancing competing priorities will be most successful in this role.Additional Responsibilities IncludeCoordinating follow-up studies, testing, referrals, and post-discharge appointments Obtaining outside medical records and test results Scheduling provider team meetingsFacilitating communication among care teams and ancillary services Monitoring and assisting with discharge barriers and workflow efficiency Supporting data collection, process improvement efforts, and departmental initiatives Providing flexible coverage and support across multiple inpatient service teams as operational needs requireSchedule: Monday-Friday | 7:00 AM-3:30 PMRequired Qualifications*Associates degree in a health science field or an equivalent combination of education and experienceProficiency with MiChart/Epic and prior experience in a clinical inpatient or outpatient settingDemonstrated knowledge of medical terminologyStrong organizational, critical thinking, problem-solving, and communication skillsAbility to manage multiple responsibilities efficiently in a high-volume, fast-paced environmentProven reliability, professionalism, and strong attendance recordAbility to work collaboratively with physicians, nurses, patients, families, and multidisciplinary teamsWillingness to learn new workflows, adapt to operational changes, and support evolving departmental needsAbility to stand and walk for extended periods of time (approximately 1-3 hours daily) while participating in Family-Centered Patient Rounds across inpatient units.Desired Qualifications*Experience working in a large, complex healthcare or academic medical center environmentExperience supporting multiple teams or service lines simultaneouslyAbility to prioritize tasks independently and remain effective in rapidly changing situationsStrong adaptability and comfort with frequent workflow adjustments and process improvement initiativesWhy Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Union AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an equal employment opportunity employer.