Virtual Assistant

The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing accurate information, resolving issues efficiently, and delivering a positive customer experience while meeting performance targets. Key Responsibilities: Answer incoming calls and respond to customer inquiries professionally Make outbound calls when required (follow-ups, surveys, reminders) Resolve customer complaints and issues promptly and accurately Provide clear information about products, services, and policies Document all customer interactions in the CRM system Escalate complex issues to supervisors when necessary Meet daily, weekly, and monthly performance metrics (AHT, CSAT, call volume) Maintain confidentiality and comply with company policies Requirements: High school diploma or equivalent Proven experience in a call center or customer service role preferred Excellent verbal communication and active listening skills Basic computer skills and ability to use CRM systems Strong problem-solving and multitasking abilities Ability to work shifts, weekends, or holidays if required Skills & Competencies: Clear and professional phone etiquette Patience and empathy with customers Time management and attention to detail Ability to work independently and in a team Work Environment: Office-based or remote (depending on company policy) Fast-paced, performance-driven setting recblid g8r6oxj4sb0e8lmg43jsexeyjz2gz4