Total Loss Adjuster, Personal Lines

Total Loss AdjusterThe Total Loss Adjuster will handle first and third party total loss claims for all vehicle types including private passenger autos, trailers, RV's, motorcycles, boats, farm equipment, construction equipment, commercial vehicles and commercial trucking. The Total Loss Adjuster makes and maintains a connection with the customer by understanding and meeting their needs; exhibits empathy and proactively follows up with the customer. Researches and responds to a variety of customer communications, concerns, or issues ranging from simple to complex. Documents the claim file with notes, evaluations and decision making process. Evaluates, validates and negotiates simple to complex total losses.Key Responsibilities:Investigating, evaluating, and negotiating claims, in order to reach a fair and equitable settlementNegotiates settlement of claims with insureds, claimants and attorneys while following established, authorized settlement authority.Uses compassionate communication and persuasive negotiation to ensure a positive customer experienceReviews claim details, coverage limits, the estimate and all associated charges to confirm Total Loss EvaluationHandles all claims within the guidelines of the states' Fair Claims Practices Acts and other Regulations. Will act as specialist in knowledge of Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolutionCommunicates with Lien Holders, Body shops, tow facilities and other vendors to secure information needed to bring claim to a conclusionControls associated claims for Rental/Loss of Use and storageEnsure timeliness and KPI's are being metWork closely with the MD appraisers to ensure accurate and timely evaluationsEnsure claim files are properly documents and all documents are attachedRequest documents needed to process titles and salvage of vehiclesMonitor Copart website for receipt of title documentsMaintains an up-to-date dairyIdentifies subrogation and SIU opportunities and follows Company procedures to notify the appropriate company personnel of sameEnsure compliance with Hallmark Best PracticesAdjusts reserves to accurately reflect the exposureIssue payments to the appropriate partiesOther Responsibilities:Attend and participate in team meetingsAttends and successfully completes all assigned training in a timely mannerComplete continuing education and maintain state licensing for states which require a licenseQualifications:Decisive and purposefulStrong moral character and work ethicIndependent and self startingStrong verbal communication skillsShows initiative, exhibits a \"can do\" attitude, and provide ideas while working within a team environmentAble to work in a high volume, collaborative, fast paced environment while managing multiple prioritiesHighly organizedDetail oriented with strong analytical skills and sound judgementExcellent time management skills to meet deadlines and prioritizeProblem solverAdaptive and flexibleStrong negotiation skillsEducation, Experience, Knowledge and Skills:Excellent verbal and written communication skills.Strong interpersonal skillsDemonstrated proficiency of technology including, Microsoft Suite Software (Word, Excel, Power Point, Outlook), Total Loss Manager, ACD, vendor databases and other required web-enabled applicationsAbility to operate business technology Superior telephone skillsExcellent math skillsAbility to draft business correspondence, using correct punctuation, spelling and grammarExperience investigating, evaluating, negotiating and settling simple to complex Auto claims strongly preferredKnowledgeable of laws and regulations as it applies to auto insurance industryBilingual preferredHallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.