Delivery Manager

ResponsibilitiesOversee project managers and projects within the portfolio.Define and implement project management processes and governance.Ensure adherence to the Software Development Life Cycle (SDLC) and agile methodologies.Monitor project progress and performance, providing regular updates to stakeholders.Collaborate with cross-functional teams to align project objectives with business goals.QualificationsProven experience in portfolio management and team leadership.Strong knowledge of SDLC and agile methodologies.Managing Application Development and Support Engagements.Excellent communication and organizational skills.Proactive approach with a strong sense of responsibility and ownership.General InformationLevel of Proficiency: Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.Adhere to defined processes and quality standards for a portfolio with TCV of $3-5 million.Responsible for tracking operational and logistic decision making.Implement a robust governance model involving internal and customer stakeholders.OutcomesDrive adoption of well-established delivery plans, standards, processes, best software engineering practices, right infrastructure, RACI matrix, and RAID Log to deliver high-quality solutions to Client customers.Provide thought leadership to create a culture of innovation within the teams.Develop innovative solutions to problems without precedent that improve business performance and contribute to organizational goals.Manage the P&L of a portfolio with TCV of $3-5 million.Support the portfolio (under direct span) growth objective of 10-15% YoY.Implement plans for a programme of digital transformation.Focus on service improvements and value-adds.Propose innovative ideas to the customer beyond standard delivery.Build and manage a span of control of 60-100 associates.Provide individual and team mentoring.Ensure high levels of team engagement.Develop capabilities within the team, function, and organization.Improve and optimize the overall delivery process within budget.Apply financial levers to improve the cost of delivery.Cater to or improve engagement level profitability.Engage/work with key client stakeholders.Drive through the end-to-end requirements of the delivery.Ensure customer expectations are met.Conduct periodic reviews.Track delivery milestones and processes.Make decisions and recommend approaches based on review results.Ensure effective participation in SteerCo meetings.Typical Performance MeasuresRevenue (Targets vs. Actuals).Profitability (Targets vs. Actuals).Digital Services Mix (Targets vs. Actuals).Services Penetration Mix (Targets vs. Actuals).Transformational Value Delivered to Client (as defined).Customer Satisfaction.People Satisfaction.Performance AreasDomain / Industry Knowledge:Forecast overall business requirements and market trends.Have meaningful conversations with key client stakeholders.Interpret the data and enhance the quality of the proposed solution.Make useful recommendations based on existing gaps.Recommend specific Client services/solutions.Manage domain-related project management issues in multiple projects.Validate the roadmap for customer strategy.Review to contextualize the solution to the industry.Technology ConceptsRecommend appropriate framework, approach, and solutions to meet functional and non-functional requirements.Identify technologies and products relevant to Client in the short term (1 to 2 years).Guide the solution response team.Guide the team, evaluate work products, and connect with technology officers in the customer organization.Identify and leverage the most appropriate tools.Profitability ManagementCreate a profitability sheet based on the resource plan.Enable outcome-based pricing.Present analysis to senior management.Create a cost-benefit model using ROI, IRR, and other management concepts.Track and monitor profitability of projects on an ongoing basis.Change pyramid, rate changes, and other onshore/offshore changes.Improve project margins, utilization, and reduce buffers to control project expenses.Pricing & Licensing ModelsCreate an integrated pricing model.Guide team members to apply pricing techniques.Interact with relevant stakeholders during the deal process.Compare, contrast, and choose suitable commercial models among those practiced in the industry.Optimize key levers of the business model to make the commercial proposal competitive.Account Management Processes And ToolsPrepare internal reports.Manage at least 1 account ($3-5 million) independently.Include responsibility for top-line and bottom-line targets.Manage customer relations.Work independently with account teams in mining accounts.Provide support to the specialist to create an account plan aligned to customer needs, Client approaches, and strategies.Project ManagementPlan and manage large and complex projects as defined within Client.Identify risks and mitigation strategies on an ongoing basis and implement them for large/complex projects.Proactively anticipate risks and identify avoidance/mitigation strategies on an ongoing process.Monitor complex integration/interdependence across work streams within the span of the project.Implement best practices with measurable business value adds.Set quality goals and processes.Influence project strategy by proposing new or alternative solutions.Be proactive in identifying issues and resolving them.Balance effectiveness and efficiency.Team ManagementEffectively manage the managers.Resolve team conflicts with a proven ability to implement and communicate difficult decisions.Maintain positive business relationships among internal stakeholders.Demonstrate approachability and transparency in working with the team.Stakeholder ManagementManage escalations from customers by providing frequent updates to both Client and customer leadership on resolution progress.Plan and support vendor/partner management activities.Vendor/partner assurance, procurement, invoice approvals.Ensure invoicing on time and collection of payments from customers.Estimation And Resource PlanningConsolidate estimates at a solution level.Evaluate risks and validate estimates from a technical standpoint.Define assumptions, scope, and boundaries.Review, validate, and negotiate estimates across service lines.Conduct resource planning (pyramid, people development) at a project level based on project requirements.Conduct impact analysis for changes.Analyze the corresponding impact on overall estimates and resource loading.Review project scope and schedule in the project plan.Knowledge Management (KM)Ensure that the KM plan/platform exists for all new joiners to the engagement.Harness project-level learnings across the engagement.Promote continuous knowledge management.Define and improve Knowledge Management Effectiveness for the engagement.Requirements ManagementIdentify deviations in the requirements gathering process with the customer.Leverage Client capabilities and experience to identify solution accelerators and value adds to the customer.Assess the quality, content, and coverage of the requirements gathered.Solution StructuringCustomize Client service offerings for customer needs.Provide thought leadership based on patterns to come up with additional service offerings.Carve out complex solutions/POCs for a customer based on their needs.Recommend technology-specific accelerators/tools for the overall solution.Include optimal features such as time savings and cost benefits.Build strategies, standards, and guidelines for existing services.Benefits ManagementIdentify, track, and report SMART benefits for a program.Identify the impact of the program on various stakeholders.Identify the impact of program environment changes on the benefits.Measure and report outcomes on a defined frequency.Devise an action plan if there is a risk of not realizing desired benefits.Steer the program towards the desired vision with sustained and timely realization of benefits.Skill ExamplesAccount strategy planning.Identify project risks and define action plans to mitigate.Define a project plan by breaking it down into individual project tasks.Communicate project progress to all relevant parties.Report on topics such as cost control, schedule achievements, quality control, risk avoidance, and changes to project specifications.Delegate tasks and manage team member contributions appropriately.Manage external, contracted resources to achieve project objectives.Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities.Knowledge ExamplesProject methodology, including approaches to define project steps and tools to set up action plans.Technologies to be implemented within the project.Company business strategy and business processes.Development and compliance to financial plans and budgets.IPR principles and regulation.Structured project management methodologies (e.g., agile techniques, DevOps).Education: Bachelors Degree