Collections/Claims Specialist - Indianapolis, IN (ON-SITE)

Key Responsibilities:Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection effortsContact debtors via phone, email, and fax to discuss account status and secure paymentNegotiate payment plans, settlements, and payoff deadlines in alignment with company policiesProcess requests for authorization hold removals and ensure timely follow-upUtilize skip tracing techniques to locate hard-to-reach individualsInvestigate and resolve billing discrepancies, disputes, and client concernsMonitor aging reports to ensure timely collection and accurate account status updatesMaintain detailed and accurate records of all collection activities and communicationsBuild professional, trust-based relationships with clients to encourage repayment and prevent future delinquenciesOvercome objections and provide solutions to facilitate payment, including suggesting alternative payment optionsAbout This Role:Work schedule: Monday - Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, Occasional Saturday morning hoursTraining schedule: Monday - Friday 9:30am - 6pm ESTEngage consumers and assist them with managing their delinquent accountsUsing a consultative approach, help consumers identify the most suitable solutionsNegotiate to resolve the balance due in the best interests of all partiesCreate a sense of urgency using a customer service demeanorRemain compliant, positive and professional at all timesCompensation: Starting Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission and bonus potential!Conversion Base Salary: $40,000 - $50,000 Benefits:  Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and HolidaysFull time work: (40 hours per week) schedulePaid Training:  designed to set you up for success Day 1!Supportive team and collaborative cultureWhat You’ll Need:To be successful, you’ll need:HS Diploma or GED required; College Degree a plus but not requiredPunctuality (Must have reliable attendance)1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and BankingMust attend full training scheduleAbility to commit to working a full time schedule with weekends as assignedCoachable (Must have willingness to learn)Must have reliable transportationStrong verbal communication skills (ability to persuade and negotiate)Computer skills: document calls and navigate software packages, databases and the internetAbility to maintain confidentiality and high level of trustworthinessAbility to maintain professionalism within the work environment