User Experience Designer

Title: Customer Experience & UX DesignerLocation: Work from HomeNote: This is a part-time role, with work demand fluctuating between 15-20 hours/weekNote: This is a W2 contract position – C2C, 1099, & 3 rd party candidates WILL NOT be consideredThe Customer Experience & UX Designer supports the beta launch and evolution of the Career Pathways platform, designing end-to-end user experiences at the intersection of research, UX, and product design. Working with cross-functional teams, this role shapes workflows from onboarding through participation and support, ensuring seamless experiences across touchpoints, handoffs, and moments of need delivering intuitive, on-brand experiences that bring the Foundations mission to life.Key Responsibilities:· Engage regularly with beta users to gather feedback on usability, accessibility, and overall experience· Review AI coach transcripts, workflows, and interactions to identify improvements through the lens of usability and customer experience· Evaluate core user journeys (onboarding, tuition assistance, mentorship participation) to identify friction points and opportunities to improve clarity and flow· Design and evaluate connected user experiences across product interactions, operational handoffs, and support moments to reduce friction and improve continuity· Document bugs, usability issues, and experience insights with clear, actionable recommendations· Translate customer discovery into design and user experience improvements in Figma or workflows· Audit the beta platform against approved designs to ensure quality, consistency, and design fidelity· Design and document user flows, interaction patterns, and high-fidelity UI screens in Figma· Translate product requirements and concepts into end-to-end, user-centered design solutions· Work within established design systems to create consistent, scalable, production-ready design· Use components, variants, and auto layout to support efficient handoff to engineering· Enforce adherence to style, branding, and visual guidelines across all design· Collaborate with product managers, engineers, and vendors to support rapid learning and iteration· Share insights that inform design, product, and customer experience decisions· Support documentation of customer support and program workflows, as neededKey Qualifications:· 2+ years of experience in UX, UI, or product design, including a portfolio demonstrating end-to-end design work from user flows to final UI· A strong background in user research or customer discovery, including synthesizing qualitative insights into improve user experience· Demonstrated ability to translate user needs and product flows into thoughtful user journeys and polished UI· Strong proficiency in Figma, including experience working within established design systems· Experience designing digital products for web and/or mobile platforms· Strong attention to detail and ability to maintain consistency across experiences· Clear communication skills and comfort collaborating cross-functionally with product, engineering, and program partners· Experience with AI-driven, SaaS, or consumer platforms preferred· A minimum of a Bachelor’s Degree in Information Technology preferredNote: This is a W2 contract position – C2C, 1099, & 3 rd party candidates WILL NOT be considered