Child Support Agent II

Salary : $47,498.00 Annually Location : Health & Human Services 319 N Graham Hopedale Road, Burlington, Alamance County, NCJob Type: Full-timeJob Number: 202500148Department: Social ServicesOpening Date: 11/24/2025Closing Date: ContinuousJob PurposeAre you ready to play a key role in helping families thrive? As a Child Support Agent, you'll work under general supervision while using your expertise to ensure children receive the financial support they deserve. This role combines problem-solving, technology, and family advocacy to make a tangible impact every day. Successful employees bring a strong knowledge of Child Support programs and a deep understanding of the State Automated Collection and Tracking (ACT) system, leveraging technology to manage cases efficiently, track payments, and support families in achieving stability. This is more than a job-it's an opportunity to empower families, strengthen communities, and contribute to the well-being of children across the county. If you are detail-oriented, tech-savvy, and motivated by meaningful work, this position offers a rewarding career with real purpose. This position requires frequent court engagement.View our quick video on why you should work with Alamance County DSS:ResponsibilitiesResponsible for the establishment of paternity and support by performing the following duties:Establishing paternity and support criteria for cases through court action.Interviewing custodial and noncustodial parentsExplaining the program and to obtain data regarding the absent parent.Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system.Ensures knowledge of latest policies and procedures of the Child Support Program.Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement.Attendees court and communicates with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom.Qualifications• Accountability - Ability to accept responsibility and account for his/her actions.• Accuracy - Ability to perform work accurately and thoroughly.• Autonomy - Ability to work independently with minimal supervision.• Communication, Oral - Ability to communicate effectively with others using the spoken word.• Communication, Written - Ability to communicate in writing clearly and concisely.• Customer Oriented - Ability to take care of the customers' needs while following company procedures.• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.• Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision.• Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.• Multitasking - Ability to multi-task in a fast-paced environment.• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.• Relationship Building - Ability to effectively build relationships with customers and co-workers.• Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.Skills & AbilitiesEducation & Experience: High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four-year degree in criminal justice.A copy of a certified college transcript and a letter of reference must be provided upon request.Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint Experience). Proficient intermediate past computer experience.License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy.PHYSICAL DEMANDS:N (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical DemandsStand FWalk FSit FManually Manipulate OReach Outward OReach Above Shoulder OClimb OCrawl OSquat or Kneel OBend OLift/Carry10 lbs or less O11-20 lbs. O21-50 lbs. O51-100 lbs. OOver 100 lbs. OPush/Pull12 lbs or less O13-25 lbs. O26-40 lbs. O41-100 lbs. OOther Physical Requirements• Vision (Near, Distance, Peripheral)WORK ENVIRONMENTStandard office environmentHealth Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.Time Off Accruals:Vacation Time - Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.Sick Time - All County full time employees earn 12 days of sick leave per year.County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.Wellness Benefits & Programming:Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.Help is available 24/7/365 by telephone.Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.Services Available:Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)Assistance with finding a Primary Care ProviderHealth Education and CounselingTriage and referrals to specialists when appropriate.Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.Employee Fitness Center: