Account Specialist

Morrison Cup Solutions is a fast-growing Oklahoma City based foodservice packaging company. Our core focus is to make a branded cup the simplest way for America’s mom & pop retailers to market themselves. By relentlessly focusing on disrupting legacy manufacturing techniques with shorter production run enhancements, we aim to be America’s #1 branded cup company in the small to medium size customer base. We are looking for an Account Specialist to support our sales and sales operations team in creating long-term, trusting relationships with our customers. An Account Specialist’s responsibilities include overseeing a portfolio of assigned customers, answering customers’ inquiries via telephone and e-mail, and entering customer orders on a regular basis and making outbound calls to business-to-business clients. Responsibilities · Make high volumes of outbound calls to business-to-business clients · Process customer orders received in an effective and timely manner with 100% accuracy · Be a consultative expert in all aspects of cups and lids including which substrate (foam, plastic, paper) to use under various circumstances · Prospecting potential customers and regaining lost customers · Coordinate with internal teams including our creative, pricing, procurement, and logistics departments to improve the entire customer experience · Adhere to documented order fulfillment processes and procedures to ensure customer shipments are made accurately, complete, and on-time · Ability to work independently as well as investigate problems, develop solutions, and make recommendations to management to resolve customer complaints · Stay on top of marketing initiatives of large fuel brand partners to propose new product and collaborative marketing ideas Skills College degree in any business function is a plus Work experience in customer service or account management is a plus Strong communication and organizational skills Positive attitude and willingness to be a team player Working knowledge of Microsoft Office, especially Outlook, Excel, and Word Knowledge of Power BI, Power Apps, and AV (ERP system) is a plus Full-time position, but willing to work with the right candidate if part-time schedule is needed Job Type: Full-time Pay: $40,000.00 - $45,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Supplemental Pay: Yearly bonus Ability to Relocate: Edmond, OK 73013: Relocate before starting work (Required) Work Location: In person