Coordinator-Customer Care -Coggin Honda of Orlando

Do you have a passion for providing exceptional guest experiences? As a Customer Care Coordinator- Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Customer Care Coordinator who will help us redefine the car-buying experience.Does this sound like you?Apply now!Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys. Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.Contribute to the store's efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guestsWorks with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.Maintains detailed customer contact information for all customers.Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Conducts training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution.Maintains a file of the dealership's customer satisfaction achievements.Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is requiredAbility to multi-task in a fast paced environmentAdvanced computer & phone skills (Internet, MS Outlook) a mustAbility to speak multiple languages is always a plusMust be a minimum of eighteen years of ageMust pass pre-employment screens ( background and drug test)Pay and Recognition:Weekly payPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awards(select management and front-line team member's eligible!)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunitiesAdditional advantages:Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunitiesIND6