Marketing Operations Program Manager

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About The TeamThe Marketing Operations team is responsible for the systems, processes, and data infrastructure that power Stripe's global marketing engine. We partner closely with Growth, Demand Generation, Regional Marketing, Lifecycle, Sales Development, and Marketing Technology teams to ensure campaigns are executed with precision, prospect data is accurate and actionable, and our marketing technology stack operates at scale.We are systems thinkers and operational leaders focused on improving the workflows, tooling, data quality, and processes that enable marketing and sales teams to move faster and more effectively. Our work spans campaign operations, marketing automation, prospect data management, and cross-functional program delivery.What you'll doWe are looking for a Marketing Operations Program Manager to own and drive critical operational programs across campaign execution, prospect data management, and marketing process improvement. This role sits at the intersection of marketing technology, data operations, and program management — and requires someone who can move fluidly between strategic planning and hands-on execution.You will serve as a process owner for key marketing operations workstreams, partnering with stakeholders across marketing, sales, and engineering to deliver scalable solutions that improve efficiency, data quality, and pipeline impact.ResponsibilitiesResponsibilities can include the following and will vary by area of coverageCreate and lead programs to transform marketing and sales development with AI programs like AI SDRs and agentic marketing campaign productionOwn end-to-end program delivery for marketing operations initiatives; maintain program communications, track milestones, coordinate cross-functional workstreams, and provide regular updates on roadmap progressServe as the process owner for campaign execution workflows across email, landing pages, and paid media, supporting Growth, Lifecycle, and Global Campaigns marketing teamsScope campaign requirements, assess complexity, and lead capacity planning to ensure smooth and timely execution across teams and regionsConsult on best practices in Marketo and Braze, with a focus on automation, scalability, and operational design; design complex nurture and trigger campaigns and standardize them for broader useOwn prospect data programs including marketing database growth strategy using first-party and third-party sources, ensuring the marketing database is healthy, deduplicated, and compliantDrive sales contact data completeness and accuracy for target accounts — managing third-party data vendor relationships, defining data enrichment workflows, and partnering with Sales Development and Sales Operations to ensure contact coverage meets pipeline goalsLead programs to address recurring operational challenges; define objectives, success metrics, and build repeatable processes that scalePartner with Engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal toolingCoordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as neededDrive ongoing improvements in marketing operations through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflowsMaintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zonesWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum Requirements6+ years of experience in B2B marketing operations, campaign management, or a related program management role within a high-growth technology environment3+ years of experience working day-to-day with marketing automation platforms, CRM platforms, prospect data, and lead management3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiativesExperience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on themExcellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineeringPreferred QualificationsExperience managing prospect or marketing database programs, including data enrichment, hygiene, and growth using first-party and third-party data sources3+ years of experience with Salesforce, including lead and contact management, campaign attribution, and marketing-to-sales data flows3+ years of experience with Marketo or Braze audience and campaign design and productionExperience selecting and managing third-party data providers for B2B contact enrichment and prospectingExperience implementing AI tools to improve marketing operations workflows and productivityExperience working with global teams on a day-to-day basisKnowledge of data privacy and compliance frameworks as they relate to prospect data acquisition and marketing database managementExperience in the financial services, payments, or B2B software industriesHybrid work at StripeThis role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).In-office expectationsOffice-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.Working remotely at StripeA remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.Pay and benefitsThe annual US base salary range for this role is $155,800 - $233,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.Hybrid work at StripeThis role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).In-office expectationsOffice-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.Working remotely at StripeA remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.