Customer Service Representative

We are looking for a Customer Care Advocate in Oriskany, NY (remote) for a 3+ months contract position. Please send me your updated resume and rate expectations at asim@botgsolutions.com.Job Description:Position: Customer Care AdvocateLocation: Orisdkany, NY (remote)Duration: 3+ months contract positionClient: Direct ClientTraining Day One will take place in Oriskany, NY - remainder of first week of training will be held virtually via Webex -2nd and 3rd week of training will also be virtual via Webex. Candidates will return to office at the conclusion of classroom training for up to 3 weeks - at conclusion will be remote with one day per month onsite in Oriskany, NYCandidates must live a commutable distance to Oriskany, NY campus. Class start date: 10/07/2024Required skills:High School Diploma or GED equivalent.1 year of experience in customer service customer (includes call center, retail, and restaurants).The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.Home office setting with internet connection (satellite internet is not acceptable)Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.Desired skills:Prior Call Center or Customer Service Representative experience is preferred.Strong computer/keyboard skills (ability to type efficiently).Experience Handling Dental Or Other Types Of Insurance Products.Prior experience in a dental office.Previous experience with Salesforce is a plus.Superb listening skills and professional oral communication skills to inspire trust and accountability.Prior experience in a dental office or with dental insurance is a plus.