SailPoint Engineer

Must Have Technical/Functional SkillsProven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.Strong understanding of ServiceNow and JIRA.Participate in the team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.Familiar with vulnerability assessments and experienced in coordinating remediation activities.5+ years supporting SailPoint IdentityIQ in an operational capacity.Strong understanding of:Account aggregation processesProvisioning workflowsAccess certificationsRole-based access controlFamiliarity with ITIL processes (Incident, Problem, Change).Experience reviewing logs and diagnosing system-level failuresRoles & ResponsibilitiesSailpoint Developer and support.Daily Platform Monitoring & Health ChecksMonitor account aggregations, provisioning tasks, and scheduled jobs.Validate completion of delta and full aggregation processes.Identify and remediate failed tasks, connector issues, and workflow errors.Monitor and troubleshoot connector failures.Perform proactive health checks to prevent service disruptions.Escalate issues to Engineering or SailPoint support when required.Incident & Problem ManagementProvide Level 3 operational support for SailPoint related incidents.Perform root cause analysis for aggregation failures, access discrepancies, and provisioning delays.Work closely with Application Owners to resolve access issues.Document known errors and recurring patterns.Participate in post incident reviews and corrective action tracking.Certification & Compliance SupportSupport execution of access certification campaigns.Provide reporting support for Audit and Risk teams.Assist in evidence collection for compliance reviews.Change & Release SupportParticipate in change implementation, deployment, and validation.Deploy new product versions, upgrades across all environments.Support patching, upgrades, and configuration updates from an operations standpoint.Perform post change monitoring to ensure system stability.Salary Range: $90,000 to $120,000 per year