Customer Service and Inside Sales Account Manager

Customer Service And Inside Sales Account ManagerJoin our Customer Service team as a Customer Service and Inside Sales Account Manager, a relationship-driven role that supports both sales growth and customer satisfaction. We are looking for a professional with a strong background in customer service and sales support who can confidently manage customer relationships, navigate complex order processes, and contribute to new business opportunities.As a key member of the Lynden Door sales team, this position delivers industry-leading customer service while strengthening customer partnerships and supporting profitable growth. The Customer Service and Inside Sales Account Manager works closely with internal departments to ensure orders are processed accurately, efficiently, and with excellence.This role plays a critical part in maintaining the reputation of Lynden Door by ensuring total customer satisfaction through proactive communication, creative problem-solving, and strong cross-functional collaboration.What You'll DoServe as the primary point of contact for a portfolio of customersAddress customer inquiries and concerns with professionalism and a solution-oriented approachCollaborate with purchasing and production teams to ensure orders are fulfilled accurately and efficientlySupport product shipping logistics and process change orders and creditsCoordinate the resolution of escalated customer issuesCommunicate order delays and follow up on field issues or product replacementsAdminister sales samples and product literatureAssist with routine estimating for commercial projects under supervisionMaintain accurate order documentation and ensure scheduling accuracyWhat We're Looking For8+ years of experience in a professional office environment required5+ years of experience in a sales or sales support role requiredApplicants with people management and project leadership will be given preferenceStrong organizational skills with the ability to manage multiple prioritiesExcellent written and verbal communication skillsProven customer service and problem-solving abilities in a B2B setting, including managing customer accounts, expectations, and ongoing relationships.Proficiency in Microsoft Office and general office systemsSpreadsheet skills for estimating, costing, and analysis (preferred)Familiarity with the door industry or related manufacturing field (preferred)Positive, flexible, and team-oriented mindsetHigh level of personal integrity and commitment to continuous learningCompensation & BenefitsWage range starts at $24–$30 per hour DOE, with flexibility for highly qualified candidates.Medical, dental, and vision insuranceHealth Savings Account (HSA) with employer contributions401(k) with company profit-sharing (401(k) eligible after 90 days; profit share after 1 calendar year)8 Paid Holidays (eligible after 90 days)Paid Time Off (PTO)This role offers the opportunity to grow in responsibility and influence over time as you build product knowledge and customer relationships.Why Work With Us?Lynden Door is a family-owned company and one of North America's leading manufacturers of quality interior wood doors. For over 40 years, we've been committed to integrity, respect, and excellence in everything we do. Our people are the heart of our success, and we pride ourselves on fostering a supportive, diverse, and growth-focused environment.Apply today and grow your career with a company that values your contribution.Note: Must be 18 years of age or older to apply. All job offers are contingent on passing a pre-employment drug test, including marijuana.#GrowWithUs