Technical Training Senior Analyst
Overview:
In this role you will design and deliver high-impact Epic training for ambulatory and patient access modules, supporting clinicians and onboarding staff. You will lead virtual and facilitator-led sessions, update curricula to reflect upgrades, and maintain job aids and e-learning content. You collaborate with IT and clinical operations to align training with workflows and organizational goals, while thriving in a fast-paced healthcare environment. A key hook is shaping user proficiency through ongoing support and upgrade-ready materials. Compensation / Benefitsremote positioncore-hours based on time zoneon-the-job training opportunities
Responsibilities:
- Deliver Epic training to clinicians and coaches via virtual platforms and in-person sessions
- Facilitate interactive Q&A and provide supplemental training
- Support post-training Epic troubleshooting and user assistance
- Contribute to curriculum design, updates, and maintenance with the Lead Trainer
- Create job aids, guides, and e-learning content tailored to roles
- Assist onboarding with role-specific Epic training and track progress
- Participate in upgrade planning, testing, and go-live support
- Collaborate with IT, clinical operations, and stakeholders to align training with goals
- Gather trainee feedback and stay current with Epic updates and training methods
Key requirements:
- Epic Credentialed Trainer certification in Ambulatory and/or Patient Access
- Experience delivering Epic training in a healthcare setting
- Strong understanding of clinical and administrative workflows
- Excellent communication, facilitation, and interpersonal skills
- Ability to work independently and across teams
- Strong organizational skills and attention to detailcommunicationfacilitationinterpersonal skillsvirtual training platformsinstructional design toolse-learning development