Retail Associate/Customer Service

Retail Associate – The UPS Store The Retail Associate plays a key role in delivering outstanding customer service and operational excellence. As part of the UPS Store team, you will assist customers with shipping, printing, and other retail services while managing a variety of office equipment and offering expert advice on products and services. We are looking for a motivated individual who is eager to learn and grow in a fast-paced environment. If you enjoy problem-solving and working in a customer-centric role, we’d love to hear from you! Responsibilities: Provide exceptional customer service in person and over the phone, addressing inquiries with professionalism and courtesy. Listen actively to customer needs and offer tailored solutions for shipping, packaging, and printing services. Take initiative to learn and stay updated on all store products and services, including shipping options, printing, and mailbox services. Sort, distribute, and manage mail and packages for mailbox customers. Perform printing services such as copying, laminating, binding, and shredding, ensuring high-quality results. Expertly operate copiers, fax machines, laminating machines, binding equipment, and other store devices. Maintain store cleanliness and organization, ensuring a safe and professional work environment. Support the team with other tasks and responsibilities as assigned by management. Qualifications: High school diploma or GED required. Previous retail or customer service experience preferred. Proficient in using computers and software, including Microsoft Office (required) and Adobe Suites (preferred). Strong communication skills, both verbal and written, with attention to spelling, grammar, and basic math. Excellent phone etiquette and problem-solving abilities. Reliable, punctual, and able to handle responsibilities independently. Must be capable of lifting 40+ pounds. Willingness to learn and adapt in a dynamic environment. Professional demeanor with a positive, can-do attitude. Job Type: Full-time Pay: $16.50 - $22.00 per hour Expected hours: 25 per week Benefits: Employee discount Flexible schedule Shift: Day shift Application Question(s): Are you comfortable lifting items weighing 40 pounds or more? Are you open to undergoing pre-employment and periodic drug screenings, as well as a formal background check? Are you willing to work weekends? Education: High school or equivalent (Required) Experience: Continuous retail: 1 year (Required) Retail sales: 1 year (Preferred) License/Certification: Certified Notary Public (Preferred) Shift availability: Day Shift (Required) Ability to Commute: Portland, OR 97239 (Required) Ability to Relocate: Portland, OR 97239: Relocate before starting work (Required) Work Location: In person