Customer Service Rep

The CSC ServiceWorks StoryCSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.OverviewPosition Summary: Bilingual ability to read, write and speak in Spanish is highly desirablePrimarily responsible for providing direct customer service, support analysis and issue resolution. This role will be focused on partnering with the internal teams to resolve customer service needs through proactive customer interactions. This position plays a vital role in ensuring Total Customer Satisfaction through efficient request resolution processKey Job ResponsibilitiesProvide direct customer support for customers contacting the Customer Support CenterCoordinate with internal teams as needed to ensure service level commitments are achieved and the customer is communicated to proactively throughout the processBuild internal/external relationships through exceptional problem solving skills and consistent follow-throughInvolved in problem resolution by effectively communicating with other departments and the customerEducate customers on company products and servicesEnsure all interactions with customers (both internal and external) are professional and courteousSupport customer needs in a timely and consistent manner and model exemplary customer service behaviors, with the customeras the primary focusMeet performance targets and Customer Service team goalsAssist with tours for existing and potential customersPerform proactive calls (as required) to customers to review service performance and to develop service resolution plans and potential opportunitiesResearch billing problems; provide support and training as neededEnsure compliance with Federal, State and Local laws, as well as, company policies and proceduresEnsure data integrityAssist in conversions as necessaryMaintain working partnership with internal teamsOther duties as assigned, to include Special ProjectsBenefits & PerksWork Life Balance!75% Employer Contribution to Medical, Dental, and Vision insuranceHealth Savings Account with Employer ContributionYear-round Work & Paid TrainingCompany Paid Life, Short-term, and Long-term Disability Insurance 401k with generous Company MatchPaid Time Off (PTO) & Holiday PayFlexible Spending & Health Savings AccountEmployee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! Education Reimbursement ProgramPaid employee Referral programCSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.What we’re looking forRequired Education & ExperienceBilingual ability to read, write and speak in Spanish is highly desirableHigh School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experienceAssociate’s degree preferredCSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.Minimum SalaryUSD $15.00/Hr.Maximum SalaryUSD $17.00/Hr.