Information Technology Business Relationship Manager

IT Business Relationship Manager (Salesforce / CRM)📍 Location: Alameda, CA🕒 Duration: 12+ Months ContractWe are looking for an experienced IT Business Relationship Manager to support a Salesforce-based customer engagement platform used across Customer Service, Commercial Programs, and Market Access operations.🔹 Key Skills:• 7+ years in IT BRM / Product Ownership / Application Management• Strong Salesforce Service Cloud experience• Stakeholder & business engagement expertise• Agile delivery & release management• Experience in healthcare/life sciences preferred• Knowledge of CRM, Case Management, Campaigns & Reporting🔹 Preferred:• Call center or consumer engagement platforms• eCard / voucher programs• Medicare / Medicaid or payer workflows• Salesforce Certifications