Financial Care Specialist

We are seeking a dedicated Financial Care Specialist to join our team. The ideal candidate will be responsible for managing patient accounts, processing financial transactions, and ensuring accurate billing information in a healthcare setting. Job responsibilities: Financial Counseling and Consultation Provide financial counseling to patients on various procedures rendered by HRC. Review insurance information (verified by the insurance benefit coordinator) with patients when applicable. Schedule financial consultations (by phone, video or in person) with patients before starting any IVF procedures. Payment Collection and Management Responsible for on-site collection from patients at the check-out counters, by phone, email, or via online portal for all procedures, including IUI, IVF, FET and past due amounts. Collect all cycle payments by cycle start per the OPU list. Each coordinator will provide a list of their monthly cycles. Collect payments from patients before any diagnostic testing, surgical procedure, IVF cycles, and FET cycles. Collect payments from responsible parties before any services rendered to third party patients (e.g., donors or surrogacy patients). Update the payment list with all financial details. Communicate with coordinators at least once a week regarding payment status for all treatment patients. Check the schedule for cycle starts to be available to collect payments. Upload financial consents to the patient's EMR account. Collect credit card authorizations for storage or collect multiple storage packages for all patients and upload them to the EMR account. Ensure prior authorizations are secured before performing any procedures that require authorization, including IUI, IVF, or FET cycles. Document a clear breakdown of treatment, cost of procedures, payment method, authorization number, consents, and credit card collection in the EMR account to allow billing to allocate services properly. Administrative Duties Prepare refund requests for management approval before sending them to the billing department to initiate the refund process. Handle any and all financial/billing customer service calls. Assist team members in other HRC offices with collections as needed. Attend all billing team meetings as required. Provide backup support to other financial team members, clinical or front desk personnel as needed. Participate in educational seminars when required by HRC. Adhere to HRC Policies & Procedures. Abilities and Knowledge Ability to effectively communicate both verbally and in writing and promote teamwork. Ability to organize and follow through on own initiative. Experienced biller in OB/GYN and infertility preferred. Knowledge of Microsoft Word and Excel preferred. Data Entry Skills and Typing of 45 wpm. EOB, ICD-9, CPT codes, and A/R knowledge. Good with numbers Strong people skills. Experience with on-site collection from patients preferred If you are a detail-oriented individual with a passion for financial management in the healthcare industry, we encourage you to apply for the Financial Coordinator position. Join us in providing exceptional service to our patients while ensuring efficient financial operations. Job Type: Full-time Pay: $25.00 - $35.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Experience: Financial concepts: 1 year (Preferred) Ability to Commute: San Francisco, CA (Preferred) Ability to Relocate: San Francisco, CA: Relocate before starting work (Required) Work Location: In person