Call Center Representative

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.Schedule, Benefits, & Compensation:Starting Pay Rate: $18.00 - $20.00 per hourSchedule: Monday – Friday, First Shift (8:00am - 5:00pm)Location: Annapolis Junction, MD (onsite)Medical, Dental, & Vision InsuranceParticipation in company 401k program Paid Time off and 10 paid holidaysWhat BrightKey Offers:Gain experience in a great organization with a 30+ year history of providing industry leading business services!Opportunity for professional growth. We provide a clear career path into leadership and management rolesConsistent and stable work scheduleA great work environment in a professional office setting. You have your own desk, equipment, computer and workspaceA supporting team with years of experience serving our customers that can support you in your professional growthIdeal Experience to Have:Experience in a professional call center environmentExcellent customer service skillsAbility to provide consistent, professional and courteous communications with individuals over the phone, email and via chat servicesProficiency with Microsoft Word and ExcelKey Responsibilities of the Call Center Representative:Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiriesAssist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issuesTroubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessaryAsist customers with reporting services that can include data reporting, financial/budget reporting or other information gatheringMaintain detailed and accurate records of member interactions in the customer relationship management (CRM) systemProactively identify opportunities to enhance the member experience and share feedback with the teamEnsure compliance with organizational policies, privacy standards, and service level agreementsDocument all customer interactions and update records accurately in the databaseCollaborate with team members to ensure a seamless customer experienceIdentify and escalate priority issues to the appropriate team members or departmentsQualifications for the Call Center Representative Position:High school diploma or equivalent; associate or bachelor’s degree preferredPrior experience as a professional Call Center Representative, two or more years preferredExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to handle a high volume of calls and emails with professionalism and efficiencyProficient in using computer systems and software applications including MS Office (Outlook and Excel)Compassionate and empathetic, with a genuine desire to help othersAbility to work independently and as part of a teamFlexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.CSP-050526Call Center RepresentativeCustomer ServiceCall Center Powered by JazzHRfhLWHfRj5A