Patient Services Manager

Job DetailsDescriptionPOSITION SUMMARY: The Patient Services Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.LOCATION: Lind Eyecare, Kearney, Nebraska What We OfferCompetitive wage based on experiencePaid Time OffHoliday Pay + 2 Floating HolidaysMedical, Dental, & Vision 401(k)Opportunity for growth through company-sponsored certification programEssential ResponsibilitiesDevelop and guide staff to ensure consistency in performance and improve efficiencies.Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.Maintain inventory of all medications and supplies to ensure each examination room, the optical lab, and the office is well stocked accordingly. Evaluate staff performance and provide additional training as necessary.Assist staff in their essential responsibilities, as necessary.Provide a safe, clean, organized and inviting environment for both patients and staff.Education And/Or ExperienceHigh school graduate, or equivalent is required.Previous experience in ophthalmology is preferred.Previous experience in management and/or supervision is preferred.Previous experience in medical coding/billing is preferred.CompetenciesExcellent interpersonal, written and verbal communication skillsDecisive leadership with above average judgmentDetail oriented, self-starter, with strong organizational skillsAble to effectively sustain multiple, simultaneous tasksAbility to lead, motivate, and promote a team environmentAbility to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulnessProactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environmentPHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)Physical Demands:Work requiring sustained periods of both sitting at a computer workstation and standing/walkingRegular use of hands and fingers for keyboarding and other standard office equipmentAbility to communicate effectively through verbal and written meansAbility to hear and understand spoken information in-person and via electronic meansVisual acuity to ensure the accuracy of work performed on screens and in documentsAbility to maintain focus and attention to detail for extended periodsWork Environment: This position is based in a professional medical office setting that consists of a climate-controlled indoor environment with standard office noise levels that utilizes computers, phones, and related technology.Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of essential job functions, in accordance with applicable laws.