Johnnie-O Wingman: Customer Engagement Specialist

Johnnie-O Wingman: Customer Engagement SpecialistWe believe that our brand is only as happy and healthy as its customers! Therefore, the Wingman – Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We desire someone who is ready to take on a variety of responsibilities and be able to execute at a high level. This position allows an individual to experience and learn many areas of the company.Johnnie-O is a branded lifestyle apparel company, founded in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry.The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active, and family-oriented. Johnnie-O has experienced tremendous growth in the past few years.Location: Johnnie-O office in Raleigh, NCSchedule: Full-timeCompensation: See below – DOEStart Date: March 2026 or ASAPWe are looking for someone who will demonstrate the following qualities:Strong work ethicExcellent communication and people skillsEffective verbal and written communication skillsA flexible and versatile team player willing to go above and beyond when neededSales friendly people personDemonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skillsThe maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environmentHighly detail-oriented and organizedAbility to assess and resolve a wide range of issues in creative waysAbility to take initiative in problems that arise and recommend processes to improve the customer experienceFull Circle ERP and Apparel industry - a plusCandidate should have a BA/BSPreferred: Intermediate Excel skills; Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processingRoles & Responsibilities:Primary role will be to be the Johnnie-O WingmanServe as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-personQuickly and thoroughly solve problems for all customer transactions that do not go 100% as plannedData entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoicesOrder management in multiple systemsSupport the Operations/Marketing/Ecommerce/Sales teams on special projectsSupport Johnnie-O events and other activities as neededAvailability during peak season requiredSome evening, weekend and holiday work requiredCarrying out alternate duties and taking part in special projects as assignedJohnnie-O offers a challenging career coupled with a competitive compensation and benefits package. You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.