Automotive Service Writer Advisor

Job Description Position OverviewWe're seeking an Experienced Automotive Service Advisor to join our team. This role is ideal for someone who thrives in a fast-paced environment, has strong customer service skills, and understands the ins and outs of vehicle maintenance and repair. As the bridge between customers and our technicians, you'll play a key role in ensuring every customer drives away confident in our work.ResponsibilitiesGreet customers and listen to their service needs in a professional, friendly mannerWrite and manage repair orders, ensuring accuracy and clarityCommunicate clearly with both customers and technicians regarding service recommendations, estimates, and timelinesProvide updates to customers throughout the service processUpsell additional services when appropriate, with honesty and transparencyEnsure all work meets dealership and manufacturer standardsMaintain excellent customer satisfaction and retentionQualificationsMinimum 2+ years of experience as an Automotive Service Advisor (dealership experience preferred)Strong knowledge of automotive repairs, maintenance, and terminologyExcellent communication and organizational skillsAbility to multitask and work efficiently in a busy service departmentProficiency with service scheduling and management softwareValid driver's license with a clean driving recordWhat We OfferCompetitive pay (base + commission/bonuses)Health, dental, and vision benefits (if applicable)Paid time off and holidaysOngoing training and career developmentA supportive, team-oriented work environmentCompany DescriptionDann's Discount Auto Sales is a trusted local dealership focused on providing reliable pre-owned vehicles at affordable prices. We believe in treating customers like family and making car buying simple, honest, and stress-free. Join our close-knit team and grow with a company where hard work is valued and every role makes a difference.Company DescriptionDann's Discount Auto Sales is a trusted local dealership focused on providing reliable pre-owned vehicles at affordable prices. We believe in treating customers like family and making car buying simple, honest, and stress-free. Join our close-knit team and grow with a company where hard work is valued and every role makes a difference.