DevOps Software Engineer III

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike. We are looking for an experienced Software Engineer for our Devops team. Responsibilities Include but are not limited to: Release Management Manage and coordinate the end-to-end release process, including scheduling, planning, and execution. Act as the primary point of contact for release-related incidents and ensure timely resolution. Monitor post-release performance and coordinate rollback procedures if needed. Collaboration Collaborate with development, QC, and IT teams to ensure seamless releases. Ensure effective communication between stakeholders, including developers, QC, and business teams CI/CD Pipelines and Automation Design, maintain, and optimize CI/CD pipelines to support efficient release cycles. Implement automation for build, test, and deployment processes. Agile Practices Participate in sprint ceremonies such as daily standups (DSUs), grooming sessions, and retrospectives. Version Control Manage version control systems and enforce branching/merging strategies. Configuration Management Maintain and enforce configuration management practices for infrastructure and applications. Performance Monitoring and Reporting Track release progress and generate reports to identify bottlenecks or areas of improvement. Identify opportunities to improve release processes, tools, and methodologies. Change Management Follow best practices for change management to minimize risk during deployments. Documentation Maintain comprehensive documentation for release processes, deployment procedures, and issue tracking. Requirements Must Have: Bachelor’s degree in computer science, Information Technology, or a related field. 5+ years of experience in DevOps, release management, or related roles. Strong experience with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps. Proficiency in version control systems like Git and familiarity with branching strategies. Hands-on experience with scripting languages (e.g., YAML, Python, Bash) for automation tasks. Knowledge of infrastructure-as-code (Terraform or AWS CloudFormation) Solid understanding of Agile and Scrum methodologies. Excellent communication and collaboration skills. Familiarity with monitoring and alerting tools like DataDog and ELK stack Experience with VMWare. Experience with CD tools like Octopus Deploy. Nice to Have: Experience with containerization technologies. Certification(s) in DevOps practices. Understands observability best practices. Familiarity with observability tools like OpenTelemetry. Familiarity with hybrid Cloud environments (on prem/colocation). Familiarity with AWS and Azure.