Tier 3 Technical Support Engineer Solve Complex Issues

iClassPro is seeking a technically strong problem-solver to join our Tier 3 support team. You will work directly with our engineering team to analyze complex issues, diagnose problems, and ensure our class management software runs reliably at scale. You will own issues end-to-end, investigate root causes, and contribute to long-term fixes while mentoring junior teammates and documenting improvements for our internal processes. J-18808-Ljbffr