Subaru Service Advisor

Overview Join our dynamic automotive team as a Subaru Service Advisor, where your enthusiasm for cars and dedication to customer satisfaction drive success. In this energetic role, you will serve as the vital link between our valued customers and our skilled service technicians, ensuring a seamless and positive service experience. Your expertise in automotive repair and customer service will help clients understand their vehicle needs, recommend appropriate services, and build lasting relationships that keep them coming back. This is an exciting opportunity to thrive in a fast-paced environment that values your mechanical knowledge and sales acumen. Responsibilities Greet customers warmly, listen to their vehicle concerns, and accurately document their service requests. Explain repair and maintenance options clearly, providing professional auto estimating and service writing. Coordinate with technicians to prioritize repairs, including oil changes, brake repairs, transmission work, suspension, alignment, tire service, shocks & struts, diesel engine repair, air brake systems, and auto body repairs. Upsell additional services and maintenance based on customer needs while maintaining transparency and integrity. Manage cash handling procedures accurately and efficiently during transactions. Keep detailed records of vehicle repairs, service history, and parts used to ensure quality control and accountability. Foster excellent customer relationships through proactive communication about vehicle status and recommended future services. Meet requirements of the state and federal law for automobile repair and consumer protection. Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors. Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up. Skills Proven dealership experience with a strong background in auto service management and automotive diagnostics. Extensive mechanical knowledge across various systems including transmissions, suspensions, brakes, tires, diesel engines, shocks & struts, and oil changes. Skilled in automotive repair processes such as auto estimating, service writing, and vehicle maintenance planning. Exceptional customer service skills with the ability to upsell effectively while maintaining trust. Familiarity with mechanic experience or automotive technician background enhances understanding of technical issues. Strong sales abilities with experience in automobile sales preferred. Ability to handle cash transactions accurately and manage administrative tasks efficiently. This role offers a vibrant environment where your automotive expertise fuels customer satisfaction and operational excellence. If you’re passionate about cars and eager to grow within a supportive team that values your skills—this is the perfect opportunity for you! Minimum Requirements: High school diploma Driver's license Strong skills in Microsoft Office suite Excellent communications skills Self-driven, result-oriented individual We believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done! Reply today for immediate consideration. Job Type: Full-time Pay: $70,000.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person