Senior Customer Success Manager | US Remote

n8n is an open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a community and 500+ builder-approved integrations, we are changing the way people bring systems together and scale ideas for impact.Since our founding in 2019, we have grown to a diverse team of over 220 members across Europe and the US, with our center of gravity in Berlin.Role OverviewAs a Senior Customer Success Manager, you will serve as the primary post-sales partner for our most strategic enterprise accounts, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence—kickoffs, success plans, QBRs, and renewals—you will translate product usage into measurable business value and surfacing ROI.In addition, you will proactively manage risk and escalations, analyze health and adoption signals to unblock progress, and design scalable playbooks and programs that uplift customer outcomes. In close partnership with Support, Solutions Engineering, Product, and Sales, you turn technical success into durable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to 120% enterprise NRR.What You'll Be DoingOwn a book of n8n's most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewalLead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomesDrive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-valueEstablish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisionsMonitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders alignedQuantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impactIdentify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growthPartner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experienceProvide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap prioritiesRequirementsEnterprise Customer Success experience: You've owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-endValue & outcomes mindset: You're comfortable translating product usage into measurable outcomes, ROI, and executive-ready narrativesTechnical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalateCommercial acumen: You've driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impactOperational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-throughClear, high-trust communication: You communicate crisply with both builders and executives, and you're known for building durable relationshipsCross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journeyBuilder mindset in ambiguity: You thrive in fast-changing environments and take ownershipNice-to-havesAutomation + AI curiosity: You've used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realizationStartup/scale-up experience: You've operated in high-growth environments and enjoy "build the plane while flying it" workMulti-region experience: You've worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groupsTechnical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp fasterBenefitsCompetitive compensation – We offer fair and attractive payOwnership – Our core value is to empower others, and we mean it—you'll get a slice of n8n with equityWork/life balance – We work hard but ensure you have time to recharge Europe: 30 days of vacation, plus public holidays wherever you areUS: 20 vacation days, 8 sick days, plus public holidays wherever you areHealth & wellness Europe: We provide benefits according to local country normsUS: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA, along with dental and vision coverageFuture planning Europe: We provide pension contributions according to local country normsUS: 401(k) retirement plan with a 4% employer matchFinancial security Europe: We provide benefits according to local country normsUS: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved onesCareer growth – We hire rising stars who grow with us. You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skillsA passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with itRemote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job descriptionGiving back – We're big fans of open source, and you'll get $100 per month to support projects you care aboutAI enablement – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativityTransparency – We all know what everyone's working on, how the company is doing—the whole shebangAn ambitious but kind culture – People love working here—our eNPS for 2024 is 94Country-specific details are provided in your contractn8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.We can sponsor visas to Germany; for any other country, you need to have existing right to work.Our company language is English.You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're most likely to work from in the future.J-18808-Ljbffr