Office Manager

Benefits: Quarterly Incentive Employee Assistance Program Short-Term Disability insurance 401(k) matching Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Do you love working with people, making a difference in their lives, and being a leader in a great company? At SERVPRO of Peoria, we have a sincere drive toward our goal of helping make fire and water damage "Like it never even happened"! Don't miss this opportunity to join Team Fletcher as our new Office Manager! If you are self-motivated, proactive, and experienced, with superb interpersonal skills, you will thrive in this position. As the Office Manager, you will be responsible for hiring, managing, training and motivating the Office team. You will manage the office team to perform all job file coordination and invoicing functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on QuickBooks, Microsoft Office, and multiple proprietary software systems. Primary Responsibilities: Manage job file coordinator team Coordinate and maintain company calendar and franchise communication Manage accounts payable, accounts receivable, and cash management Verify and analyze financial reports and divisional key measurements Verify payroll and transmit hours worked, PTO earned and used to accountant for processing Develop and document divisional and franchise annual plans and performance Manage office organization and supplies Skill Set Requirements: 5+ years office, accounting, job file management, or customer service management experience required Expert proficiency in QuickBooks and Microsoft Office required Ability to quickly and accurately learn and implement proprietary software systems required Knowledge of Job File Management processes preferred Experience with Commercial insurance programs preferred Experience building a strong team Solid organizational and planning skills with strong attention to detail Outstanding written and verbal communication skills, including a professional tone of voice at all times Education / Training: Associate or bachelor's degree preferred IICRC certifications preferred Proficiency with Xactimate estimating software preferred All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.