Customer Experience Associate
About NabisNabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Were at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.The RoleDo you have the skills to fill this role Read the complete details below, and make your application today.This role is based in New York and will support Nabis growing New York market, working with brands and retail partners operating under New York State Office of Cannabis Management (OCM) regulations. The CX Associates primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate clearly and effectively. They will work well in customer service-related situations, as well as within the operation.Responsibilities:hybrid in the warehouse 2-3 days a weekProvide support to both internal and external Nabis Partners, such as brands and retailersSupport customer experience managers with ad-hoc projectsGeneral assistance of Operations ManagersExecute several inbound and outbound calls, emails, chatsMaintain response times, missed call rates, and other KPIs at a rate equivalent to or above the teams averageMonitor communications to help keep other departments informed and responsiveWork with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner successIdentify and escalate issues to the appropriate channelsQualifications:2 years relevant work/customer service experienceAbility to work occasional evening/weekend shiftsBasic math skillsStrong and timely communication across all platforms (phone, Zendesk, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and toneHigh level of patience and empathy for Nabis PartnersAbility to communicate between departments with humility and understandingExperience with de-escalation and client retentionBasic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliationKeen awareness and situational judgment able to read partner needs, prioritize urgent issues, and respond with the right level of urgencyCollaborative, team-first orientation no task is too small, and success is measured by partner outcomes, not individual creditWillingness to learn new software and platformsAdaptabilityAbility to multitask and take on more than one project at a timeNew York cannabis industry experience is a plus; familiarity with NYS Office of Cannabis Management (OCM) regulations is a strong advantageBilingual in Spanish and English is a plusCompensation and Benefits:Competitive pay of $20$23 per hour, paid weekly. (NYC minimum wage is $17.00/hr as of January 1, 2026.)You'll work at the fastest-growing cannabis startup!Medical/Dental/Vision is offered to all full-time employees.Paid safe and sick leave in compliance with NYCs Expanded Earned Safe and Sick Time Act (ESSTA).Well-rounded co-workers and teammates who are all striving towards the same goal. Nabis maintains a fun and energetic culture!Nabis is an Equal Opportunity EmployerNabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations to qualified individuals with disabilities, and do not retaliate against any employee or applicant who requests a reasonable accommodation, in compliance with the New York State Human Rights Law and the NYC Human Rights Law. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.Pay Transparency Notice: In compliance with NYC pay transparency requirements, the pay range for this position is $20.00$23.00 per hour. xhyhwjd Actual pay will be determined based on experience, skills, and qualifications.Salary$20 - $23 USD per hourrecblid 2q492we9xknntqivw9eq0bpatggz2y