Security Field Service Technician, Retail Systems

Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What We OfferCompetitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What You Will DoWe are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.How You Will Do ItInstall, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites. Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.Maintain an accurate parts inventory at levels that insure a first time fix.Demonstrate and train customers how to use their equipment properly. Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems. Take care of other tasks as neededWhat We Look ForRequired Qualification: Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferredGeneral knowledge of electronics requiredStrong understanding of Networking fundamentalsExcellent written and oral skillsMust have a valid driver’s licenseWorking Knowledge of MS Office and basic PC skillsHighly organized, strong interpersonal skills and ability to work independentlyWilling to obtain or have State License as required. (State Dependent)Must have a mechanical aptitude and be able to use hand and power toolsWill maintain an inventory of parts stock for our customers; including ordering parts to always have on-hand and shipping used parts after useCapable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbsAble to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Strong organizational skills, positive attitude, and an ability to learn quicklyMust be capable of working independently or as a teamAbility to complete all JCI required EAS and Video trainings and certificationsAbility to travel and work overtime as neededAble to read and interpret blueprints and Scope documentsAbility to mentor and train othersAbility to perform service on more complete integrated solutionsPreferred SkillsNetworking Certification3 years or more work experience installing or servicing IP cameras and DVR/NVR systemsHighly adaptive to industry changes as they come and a strong work ethicHIRING HOURLY RANGE: $33-$44 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site athttps://jobs.johnsoncontrols.com/about-us