Project Manager (Bilingual)

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.For more information, visit www.abm.comThe Project Manager is responsible for the day-to-day operations and administrative activities to ensure compliance with contract requirements and service expectations. This role requires bilingual proficiency in English and Korean, as many clients in the Phoenix, AZ area are Korean-speaking.RequirementsBilingual proficiency in English and Korean (required)Bachelor's degree in Business Administration or related field, or equivalent project management experience3 - 5 years of progressive management experience within the building services or facility services industryExperience supporting industrial or manufacturing environments preferredStrong communication and customer service skillsHighly organized with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentExcellent analytical and problem-solving skillsAbility to execute against operational and project plansDemonstrated budget management capabilitiesProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)The ideal candidate is an industry professional with strong client relationship management experience and a positive, solution-oriented mindset. The successful candidate will have 3+ years of progressive leadership experience, including business development and operational management within a multi-site service environment.Essential FunctionsProvide operational solutions and support to clients and internal supervisors.Assist in managing the financial performance of assigned accounts while building and maintaining strong customer relationships.Manage account financial performance and identify opportunities to improve profitability.Direct and oversee employee performance, including coaching, discipline, conflict resolution, and employee development.Demonstrate a strong commitment to safety and service quality.Manage daily activities of supervisors and frontline personnel in a complex operational environment.Implement operational processes and procedures to drive service improvements.Ensure services are delivered according to contract requirements and targeted profit margins.Identify and troubleshoot operational challenges and customer concerns.Manage quality control programs and safety initiatives across assigned facilities.Identify opportunities for additional services or projects that may increase revenue.Ensure compliance with company policies and all federal, state, and local regulations.Ensure timely and accurate submission of required documentation, including terminations, labor variance action plans, and operational reports.Analyze and proactively manage both financial and operational performance across assigned locations.Ensure payroll accuracy and timely submission, resolving discrepancies when necessary.Provide leadership and guidance to Supervisors and Lead personnel assigned to the facilities.