Resolution Specialist (08618)

Hiring immediately for this Resolution Specialist job at Educational Testing Services, no experience necessary. Weekly pay starting at $19.00 per hour and competitive benefits with options such as medical, dental, vision, and 401(k).· High School Diploma/GED· 1+ years' related work experience· Experience with investigating, data analysis, and quality control· Competent in using Microsoft Word and other basic computer applications· Excellent problem-solving abilities and strong analytical skills· Strong oral and written communication skills· Must be detail-oriented, capable of multitasking, and exhibit a high degree of flexibility· Understand and demonstrate competency in assigned processes, including acquiring specific program subject matter knowledge· Follow established processes to ensure initial processing of work units meets Service Level Agreement (SLA) and Quality initiative standards· Report any process issues or production errors to internal Resolution management· Identify and recommend process changes and improvements· Conduct oneself professionally in accordance with ETS's policies and procedures· Become familiar with documentation requirements and report missing or additional documents to the supervising manager· Adhere to attendance and work schedule requirementsPay Details: $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.