Community Manager

DescriptionJob Overview:Within Wind Creek Casino, the Community Manager is responsible to and for the members (on-line or on-site) of this community. The Community Manager is responsible for the management of the Trust Relationship Cycle. The Community Manager is the primary lead between members and management of the online community. The Community Manager assures that on-site activities and resources necessary to support Wind Creek Casino are available and ready upon entry of members to a property. The Community Manager facilitates the ability of members to organically grow the Hub through their own interests and initiatives, and aids identified Brand Advocates to grow their influential worth.PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.Value SystemOur enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.Duties And ResponsibilitiesActs as the key trust and relationship builder in the virtual community and actively manages the Trust Relationship CycleDetermines and employs an appropriate communication tactic in both verbal and written communicationsServes as and manages the key point of contact for inbound requests & connect with relevant department leads to facilitate a meaningful responseEngages with customers, provides meaningful response(s) to their requests and needs and engages in dialog both in public and in private where appropriateCreates conditions within the virtual community that discourage anonymityMediates disputes within the virtual communityIdentifies, elevates, and amplifies brand advocatesIdentifies, embraces, and defuses detractorsShapes editorial for outbound messaging within the virtual communityWorks with multiple internal stakeholders to constantly plan, schedule, create, publish content and follow up with community members on a daily basisAuthors blog posts and participate in group discussions to communicate and reinforce key messaging, offers and feature across the virtual communityEscalates issues, observations, opportunities, and insights to the executive teamOther jobs and duties as assignedJob Requirements: (please ensure you meet the listed requirements prior to applying) High School Diploma or GED or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment- requiredMust be 21(twenty-one) years of age or older- requiredProficiency with Microsoft Office products; Outlook and Word (a skills test will be administered and must pass with a 70% pass rate)- requiredDemonstrated ability to articulate thoughts both verbally and in writing using proper grammar and sentence structure; a typing test will be administered with a 25 WPM pass rate- requiredSix (6) months of customer service experience - requiredOne (1) year work experience in CMP or two (2) years’ work experience with an equivalent guest/data tracking tool - preferredWorking knowledge of Opera, Open Table and Open Course - preferredPrior work experience or training in advertising, PR, online marketing or similar field- preferredExperience working with popular social media tools such as Facebook, Twitter, Pintrest, et.al.Demonstrated ability to conceive and implement ideas in an ambiguous environment absent explicit directiveDemonstrated ability to effectively share your ideas with othersDemonstrated ability to stay up-to-date on new and fun things from diverse sources and disciplines that are for web savvy users as well as everyday peopleDemonstrated ability to show that your ideas are analytically soundDemonstrated ability to identify risks and opportunities in user generated contentOutstanding organizational skills and ability to handle multiple projects simultaneously while meeting deadlinesMust be willing to solve people’s problemsMust be willing to proactively enhance the customer experienceMust be willing to work hard and enjoy learningMust thrive on the excitement of working as part of a goal-oriented teamMust be an independent, creative self-starter who loves running with things while keeping other stakeholders in the loopAbility to communicate results to management and in a fast paced environmentMust be willing to travel and participate in training as recommended or requiredMust have a Tribal Gaming License (or the ability to obtain and maintain a license) is required for this positionMust have a Pennsylvania Gaming License (or the ability to obtain and maintain a license) is required for this positionMust have willingness and ability to work in a smoke/secondary smoke environmentMust be willing to work odd and irregular hours including nights, weekends and holidays.NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMESComplaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.