Call Center-Guest Recovery Representative

Guest Recovery Rep Hourly pay + Commission! We are searching for a Guest Recovery Rep. Schedule & days are varied, hours are: 4:00 PM 8:30 PM.Availability Requirement: At least one weekend day required.This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email.Summary of key responsibilities: Responsibilities and essential job functions include but are not limited to the following:Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitudeHave a complete understanding of the menu and services that City BBQ provides so that you may handle all guest questionsAssist guests with placing orders over the phoneResolve all guest concerns with first call resolution.Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignmentsHave the ability to adapt to changing guest volume levels with a sense of urgencyUse of proper phone etiquette and phone procedures.Proficient in word processing, and spreadsheet softwareAble to take own initiative to communicate appropriately in written and verbal form.Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery ManagerJob duties include but are not limited to the following:Take incoming phone calls from guests calling our jointsProvide first call resolution for all guest concern callsAssist guests with placing orders over the phoneProcess 86 requests when assignedReview and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest RecoveryAll other duties as assignedPhysical job requirements: Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.*This is not a remote position!