Hotel Guest Services

Job descriptionSummary: We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, responsible for managing reservations, check-ins, and check-outs while ensuring a welcoming atmosphere. This role requires strong customer service skills and the ability to handle guest inquiries efficiently.ESSENTIAL DUTIES AND RESPONSIBILITIES: *• Greets, checks in, and assigns rooms to guests • Promptly and effectively deals with guest requests and complaints • Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team • Assists sales and marketing efforts as directed by General Manager • Handles confidential information with high integrity • Maintains accurate cash, accounting, and reservation records • Responsible for all cash and credit card transactions so that drawers balance at the end of each shift • Answers guest inquiries about area attractions, hotel services, directions or reservations • Conducts wake up calls as requested • Records pertinent guest information and issues in log book for opening managers review • Keeps communal areas and lobby clean • Assists breakfast hosts in replenishing food or supplies and cleaning as directed • Assists with laundry as directed • Follows company policies and procedures • Other duties as assigned by supervisor or management.QUALIFICATIONS :Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.Skills: • Interpersonal skills • Guest service • Innate sense of urgency • Adaptability • Detail oriented • Proficient communication • Ability to multi-task • Advanced experience with personal computers and related software applications • Ability to read, write, and speak the English language.Working Conditions:• Will be required to work nights, weekends, and holidays. • Will be required to work in a fast-paced environment.RELATIONSHIPS:Internal: General Manager, Assistant General Manager, Peers, Sales Manager, Director of Sales and Field Operations at the corporate levelExternal:* Guests - To provide customer service PHYSICAL/COGNITIVEACTIVITES:* This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.**Must be able to pass DRUG and BACKGROUND check upon hire **