Client Services Representative

Job Summary:Waterville Veterinary Clinic is a busy veterinary practice located in Waterville, New York. Our Client Care Representative position is an excellent opportunity to utilize your customer service skills in a fast-paced, energetic setting.FT and PT opportunities. Starting pay $16.00-$17.00/hourWeekend availability is required.Responsibilities: Serve as the primary point of contact for client care. Greet and support clients through scheduling appointments, answering phone calls, and educating clients on the various services that we provide. Collaborate with cross-functional teams to ensure customer satisfaction and resolution of issues. Manage multiple phone lines and internet platforms to provide excellent client communication. Manage customer accounts, including account setup and maintenance. Utilize a veterinary software program to track customer interactions and maintain accurate records. Conduct regular check-ins with customers to ensure ongoing satisfaction and identify opportunities for improving their experience.Experience: Previous experience in a customer support or similar role is preferred. Strong analytical skills to understand customer needs and provide appropriate solutions. Excellent communication skills, both verbal and written, to effectively communicate with clients and internal teams. Ability to manage multiple tasks simultaneously and prioritize workload effectivelysNote: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their Team Lead.Benefits Include:Health, Vision, Dental Insurance401KSick TimeVacationUniform allowanceEAPJob Types: Full-time, Part-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insurancePaid time offVision insuranceExperience:Customer service: 1 year (Preferred)Ability To Commute:Waterville, NY 13480 (Required)Work Location: In person